Setting up a prepayment policy

Updated 10 months ago | 2 min read
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A prepayment policy allows you to charge guests for reservations in advance. You can set up an automatic prepayment policy on the Extranet if you accept credit cards, or your guests can pay via bank transfer.

If you're a new partner, there might be a temporary restriction on prepayments for your property.


In this article:


Setting up a prepayment policy

If you accept credit cards, follow these steps to set up or update a prepayment policy:

  1. Log in to the Extranet
  2. Under Property, click Policies
  3. Under Cancellation and prepayment policies, click Edit
  4. Update your existing policy or click Create new cancellation policy
  5. Click Save to finalize

If you don’t accept credit cards, send your guest a message asking them to do a manual bank transfer. You can set up a message template to automate this request and save time. 


Collecting unpaid prepayments

If you accept credit cards but are unable to charge a guest’s card, you can mark the credit card as invalid.

If you don’t accept credit cards and a guest doesn’t pay via bank transfer, send us a message on the Extranet or the Pulse app. We'll contact your guest and offer them 24 hours to pay the deposit. You can cancel the reservation if they don’t pay within this period.


Collecting prepayments through Payments by Booking.com

If you signed up for Payments by Booking.com, you can set up a prepayment policy using the instructions from this article. We'll be responsible for collecting prepayments and charging your guests' credit cards according to the policy you have in place.

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