Understanding the new cash payment feature in your Guest Payment Options

It’s important for guests to know the types of payment accepted by your property. This will help make sure they arrive with the right expectations. Cash is an important and popular option around the world, so based on feedback from properties like yours, we’ve added a new cash feature to the Guest Payment Options. For your convenience, we’ve already selected the cash feature for you on the Extranet, but you can always modify your guest payment options depending on what you offer.

How to modify your Guest Payment Options

If your property is able to receive cash as a form of payment, you don’t need to change anything. However, if you don’t accept cash as a form of payment at your property, you need to make sure the cash option is unselected. Here’s how:

1. Log in to the Extranet
2. Click Property, then Policies
3. Under Other policies, click Edit on Guest payment options 
4. Deselect the Cash option
5. Click Save.

The feature will begin to display to guests starting March 1, 2023. This means that in addition to the current accepted payment options we display for a property, we’ll also show cash if it’s selected.

If you’re a multi-property partner 

If you manage multiple properties on Booking.com, the “cash” field is unselected by default. Guests won’t be informed that cash is an option for payment once they arrive. You can modify this for your individual properties at any time on the Extranet. Here’s how:

1. Log in to the Extranet
2. Click Property, then Policies
3. Under Other policies, click Edit on Guest payment options
4. Select the Cash option
5. Click Save.

Guests will continue to see your properties’ current payment options with no change starting March 1, 2023 – unless you modify them for particular properties.

Modify your guest payment options