We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.


There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.


How can I make changes to my property's settings?

Updated 4 months ago

You can make the following changes to your property’s page by accessing the Property tab on the Extranet. Click on Policies and you’ll be able to make changes to the following categories:

  • Payment methods
  • Cancellation options and fees
  • Information you request at booking: address details and phone number for example.
  • Genius Freebies (for example, offering priority late check-out, free parking or welcome drinks to frequent "Genius" bookers). See more information on Genius here.

Remember to click Save when you’re done.

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