A grace period is a predefined period of time that lets guests change a booking without being penalized with a fee. For example, if a guest makes a genuine error when booking, e.g. wrong room, rate, date or number of guests.
In cases of genuine error,
You can set up a grace period of 24 hours after a booking is made. Just follow the steps below:
- Log on to your Extranet and click on the Property tab.
- Select Policies.
- Scroll down and click Cancellation Exceptions, then Change/Add details.
- Select your preferences and click Save when you’re done.
Note: Don’t worry, setting up a 24-hour grace period won’t affect your 48-hour last-minute booking window.