Payments by Booking.com is a payments solution where Booking.com facilitates all guest payments for you according to the policies you’ve selected. You’ll receive guaranteed payouts by bank transfer for all your reservations (depending on your property’s reservations policies).
Starting June 1, 2019, there will be a charge for Payments by Booking.com. This is to cover the costs associated with facilitating payments on our partners’ behalf and is applicable to EEA countries (plus Switzerland).
How do I know if my property is eligible or already active on Payments by Booking.com?
To see if your property is already active on Payments by Booking and for more info on associated costs, log in to the Extranet and click on the "Finance" tab.
If you see the "Getting paid" page in the drop-down menu, you're currently active and can find more info about this service.
If you see the "Payments by Booking.com" page, you're eligible but not yet active, and can activate the service at the bottom of the page.
If you don’t see either the "Getting paid" or the "Payments by Booking.com" pages in the drop-down menu, your property isn’t active or eligible for this service.
What should I do if my property doesn’t have Payments by Booking.com?
If you’re not part of Payments by Booking.com, you’ll have to continue managing your guests’ payments yourself. It’s important to have your payment preferences configured correctly. For tips on setting your preferences, check out this article.
If you accept credit cards, you can either charge the guest before arrival or at check-in/-out, depending on the policy they booked under.
If you don’t accept credit cards, the guest will pay on arrival or departure in your local currency. If you want to charge a prepayment deposit or a damage deposit, you need to contact the guest to arrange the payment. To keep things simple, decide on a payment deadline and let guests know about it.