Managing my services charges
To make changes to service charges like cleaning fees and other additional services, follow the steps below:
Log in to the Extranet
- Click Property, then Policies
- In the Other policies section, scroll down to Additional fees & charges and click Edit
- Click Add another fee
- Under Type of fee, select the required type of fee from the drop-down menu
- Indicate whether or not this fee is already part of the rate, select a payment type from the drop-down menu, and enter the fee amount
- Click Save
- To edit a fee, update the info and click Save
- To remove a fee, click Remove fee, then Save
If you don’t see the option to update your fees and charges, or want a particular service charge to apply for specific dates, contact us via the Extranet inbox.
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Guest Policies & Payments
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- Allowing guests to book without credit card details
- Can I set up the same policies for all of my properties all at once?
- How can I set up a grace period?
- Managing my services charges
- Updating your internet, pets, and parking policies
- Setting up or changing your property’s policies
- Setting up cancellation policies
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- Do I supply guests with invoices?
- Accessing guests’ credit card details
- How do I set up pre-authorization for guests' credit cards?
- Everything you need to know about damage policy options
- Handling invalid credit cards
- How do I change my payment preferences and which credit cards I accept?
- Setting up a prepayment policy
- How do I handle guest payments?
- Everything you need to know about Strong Customer Authentication
- Understanding the new cash payment feature in your Guest Payment Options
- Payments: FAQs
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- Introducing payment services from Booking.com
- Payments by Booking.com: FAQs
- Understanding Payments by Booking.com
- How much Payments by Booking.com costs
- Everything you need to know about virtual credit cards
- Refunding virtual credit cards (VCCs)
- Understanding when your virtual credit cards are activated
- Card validation and fee collection solution
- Card validation and fee collection solution for connected partners
- US Payments Ranking Benefit: How extra visibility in search results works for US properties using Payments by Booking.com
- Activating and processing payments with Booking Holdings Financial Services
- Identifying and verifying property owners for Booking Holdings Financial Services
- Submitting a complaint about Booking Holdings Financial Services
- FAQ: Booking Holdings Financial Services
- Payments FAQs for property management companies in the US and Canada