How do I set up room occupancy, prices, and rules about children at my property?

Regulation changes

To comply with European consumer law, we’re asking all our partners to update their child policies to the latest version by September 1, 2019.

If you haven’t already updated to the latest policy, you can do this by setting up the child occupancy per room (as described below).

Note: If you’d like to update your Child policies to the latest version without changing any of your price or occupancy settings, review your settings and re-save.

 

Child occupancy

To set up child occupancy per room, you need to add it to the Children section under Policies – this is separate from the standard (adult) occupancy found in Room Details under the Property tab. This means the maximum occupancy per room is the total of both occupancies combined (adult + child).

For example, imagine your Double Room is set up in the Room details section with an occupancy of two adults. If you update the same room under the Children & extra beds policy to allow two children in that room, the maximum occupancy for the room will be four (two adults + two children).

Note: Any occupancy supplements you charge are not included in the total rate displayed during the booking process. From 1 September 2019 onwards, this will change for any partners who have set up their child occupancy per room (and have additional rates for children).

For now, guests can see this info under House Rules on your property page (and on their booking confirmation). 

Pricing and policies regarding children

The Children section of the Extranet’s Policies page lets you show whether your property accepts children up to a certain age, if at all.

If you do allow children at your property, you can use the Occupancy & Supplement Pricing section to show guests:

  • The maximum age of children allowed to stay at your property
  • The number of children that can stay in beds already present in your rooms
  • Any fixed or variable supplements based on different age ranges

To update or make changes to policies related to children staying at your property:

  1. Go to the Property tab and click Policies.
  2. In the Children & Extra Beds section*, click Edit under Children or Occupancy & Supplement Pricing in order to adjust:
    • The maximum age of children allowed to stay at your property
    • The number of children that can stay in beds already available in your rooms
    • Any fixed or variable supplements based on different age ranges
    • The number of extra beds that can be added for children
    • The maximum age of children that can be accommodated in cots/cribs and extra beds
    • Any fixed or variable supplements for cots/cribs and extra beds
  3. Select Preview to review your changes, then click Save when you’re done.

*If you haven't previously set up child occupancy per room, you’ll automatically see Child Occupancy and Child Supplement Pricing sections (with others), where you can set up the options listed in point 2.