I want to set up pre-authorization for guest credit cards. How can I do this?

Pre-authorization lets you hold a (usually small) amount on a guest’s credit card between booking and arrival. This also lets you check if the card is valid. If it isn’t, you can request new details from the guest (to be sent within 24 hours), or make any necessary changes to the booking.Pre-authorization is also a good option to help reduce the chance of no-shows. It’s easy to set up – just take a look below:

  1. Log on to your Booking.com Extranet.
  2. Click on the Property tab on the Extranet and select Policies.
  3. In the blue box, select Set pre-authorization preferences, fill out the necessary details, then click Save.

If the guest’s card is showing as invalid, be sure to read this article.

Note: Pre-authorization is not the same as prepayment. Prepayment is when the guest is charged in advance. Pre-authorization is just a hold on their credit card. To find out more about prepayment, take a look at this article.