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Card validation and fee collection solution

Updated 4 months ago | 3 min read
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Guests who pay for their booking at your property instead of online on our platform need to provide their credit card details at the time of booking. These need to be validated, and the risk associated with the process needs to be managed. Our credit card validation and cancellation fee collection solution can help reduce this workload.


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How the solution works

This solution takes care of validating guests’ credit cards, charging cancellation or no-show fees, and taking liability for any chargebacks, with the ultimate goal of establishing strong customer authentication. There’s no extra fee associated with this solution.

Here’s how the solution works:

  • We’ll validate credit cards whenever guests book your flexible no-prepayment policies. Guests pay you directly when they arrive at your property.

  • We take care of securely storing credit card details instead of sending them to you.

  • If a guest cancels or doesn’t show up, we’ll charge the guest and collect the cancellation and no-show fees on your behalf.

  • To increase the success rate of fee collection, no-shows must be marked within 4 days of check-in. 

  • Once we collect the fee, we’ll pay it to you via virtual credit card. If your preferred payout method is bank transfer, we’ll send the amount by bank transfer in the same cycle as your normal payout process.

  • You won’t be charged any commission if fee collection isn’t successful.

Click here to sign up for the solution


How the solution benefits you

  • You’ll reduce your processes because you won’t need to validate or pre-authorize guest credit cards, or collect cancellation/no-show fees.

  • Because guest credit cards are validated during the free cancellation period, the risk associated with invalid credit cards is reduced.

  • We take on the risks of chargebacks resulting from cancellation or no-show fee collection, and waive commission on any fees that can’t be collected.

  • We take care of information security so you don’t need to worry about storing guest credit card details securely or complying with SCA standards.

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