Card validation and fee collection solution
Guests who pay for their bookings at your property need to provide their credit card details at the time of booking. These need to be validated, and the risk associated with the process needs to be managed. If you use our payments solutions, our new credit card validation and cancellation fee collection solution can help reduce your workload.
In this article
How the solution works
This solution takes care of validating guests’ credit cards, charging cancellation or no-show fees and taking liability for chargebacks. It also helps you comply with regulations, such as establishing strong customer authentication. There’s no extra fee for using this solution.
Here’s how it works:
- We’ll validate credit cards whenever guests book your flexible no-prepayment policies.
- To ensure privacy and data protection, we securely store guests' credit card details so you don't have to handle sensitive data and payment information.
- When guests check in to your property, they’ll pay you directly.
- If a guest cancels or no-shows, we charge the guest and collect cancellation and no-show fees on your behalf. To increase the success rate of fee collection, no-shows have to be marked within four days of check-in.
- Once we collect the fee, we’ll pay it to you via virtual credit card. If your preferred payout method is bank transfer, we’ll send it in the same cycle as your normal payout process.
- You won’t be charged any commission if fee collection isn’t successful.
Click here to sign up for the solution
How the solution benefits you
There are a number of benefits for you, including:
- You’ll simplify your processes – you won’t need to validate or pre-authorize credit cards or collect cancellation/no-show fees
- The risk associated with invalid credit cards is reduced – credit cards are validated during the free cancellation period
- You don’t need to deal with chargebacks – we’ll handle reimbursements from cancellation or no-show fee collection
- Don’t pay unnecessary commission – we'll waive commission on any fees for reservations marked as no-shows
- We take care of information security – you won’t need to worry about storing guest credit card details securely or complying with SCA standards
- Continual optimization to reduce cancellations and improve collection process – you’ll get fewer cancellations and we’re more likely to recover any missing fees
Where the solution is available
Currently, the solution is available in countries in the European Economic Area (EEA), UK, Switzerland, Andorra, Monaco, and San Marino. We’ll email you once it’s available in your country as well. To access this solution, you have to be using our new payments solution and offer non-prepayment policies with free cancellation as a part of your policies set-up.
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Guest Policies & Payments
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- Allowing guests to book without credit card details
- Can I set up the same policies for all of my properties all at once?
- How can I set up a grace period?
- Managing my services charges
- Updating your internet, pets, and parking policies
- Setting up or changing your property’s policies
- Setting up cancellation policies
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- Do I supply guests with invoices?
- Accessing guests’ credit card details
- How do I set up pre-authorization for guests' credit cards?
- Everything you need to know about damage policy options
- Handling invalid credit cards
- How do I change my payment preferences and which credit cards I accept?
- Setting up a prepayment policy
- How do I handle guest payments?
- Everything you need to know about Strong Customer Authentication
- Understanding the new cash payment feature in your Guest Payment Options
- Payments: FAQs
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- Introducing payment services from Booking.com
- Payments by Booking.com: FAQs
- Understanding Payments by Booking.com
- How much Payments by Booking.com costs
- Everything you need to know about virtual credit cards
- Refunding virtual credit cards (VCCs)
- Understanding when your virtual credit cards are activated
- Card validation and fee collection solution
- Card validation and fee collection solution for connected partners
- US Payments Ranking Benefit: How extra visibility in search results works for US properties using Payments by Booking.com
- Activating and processing payments with Booking Holdings Financial Services
- Identifying and verifying property owners for Booking Holdings Financial Services
- Submitting a complaint about Booking Holdings Financial Services
- FAQ: Booking Holdings Financial Services
- Payments FAQs for property management companies in the US and Canada