Introducing payment solutions from Booking.com
Discover a secure, reliable, and easy way to take guest payments that can help you reach more guests, reduce cancellations, and save time on admin.
At Booking.com, we can facilitate guest payments for you in a way that suits your property’s needs.
The benefits for your property
By choosing to use our payment solutions:
- You won’t have to chase down guest payments
- You won’t have to deal with fraudulent online bookings
- You’re guaranteed payouts according to your policy
The benefits for your guests
Until now, a lot of international travelers might not have been able to book your property because their preferred payment options weren’t available.
With the help of our alternative payment methods, you can appeal to more international guests with payment options like:
- PayPal
- Alipay
- WeChat Pay
With more guests able to pay for a stay online, your cancellation rate should drop, too. Our statistics show that guests who use online payments are much less likely to cancel or no-show than those who don’t – meaning more secure revenue for you.
We have two payments solutions to choose from: One where guests can only pay online (i.e. Booking.com facilitates all your payments), and another where guests can either pay online or at your property (i.e. we only deal with your online payments).
Learn more about our payments solutions below.
Payments by Booking.com
You can choose to have Booking.com facilitate all your guests’ payments for you. You’ll receive guaranteed payouts by bank transfer for all your reservations (depending on your property’s reservations policies).
NOTE: This payment service isn’t available everywhere yet. If it isn’t available, you’ll be redirected to the Extranet homepage. We’ll contact you once it’s available for your property.
Online Payments
You can offer guests the option to either pay through Booking.com or you directly. Whenever guests choose to pay online, we facilitate their payments and send you the money by virtual credit card or bank transfer.
NOTE: This payment service isn’t available everywhere yet. If it isn’t available, you’ll be redirected to the Extranet homepage. We’ll contact you once it’s available for your property.
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Guest Policies & Payments
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- Setting up no-credit card details on your most flexible rate
- Can I set up the same policies for all of my properties all at once?
- How can I set up a grace period?
- How can I change the breakfast type?
- How to waive fees with the Cancellation Fee Exceptions tool
- No credit card details for domestic bookers
- Managing my services charges
- Last-minute bookings without credit cards
- How can I update my property's WiFi internet settings on the Extranet?
- How can I make changes to my property's settings?
- Why are there restrictions for setting up policies?
- Can I change or add policies myself?
- What types of policies can I set up?
- How to set up policies, rooms, rates, and facilities for children
- Adding and changing cancellation policies
- Making changes to your parking policies
- How do I set up "no credit card details for domestic bookers"?
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- How do I handle property damage by guests?
- How can I view guest credit card details using Pulse?
- Do I supply guests with invoices?
- How can I access guest credit card details?
- How do I set up pre-authorization for guests' credit cards?
- How can I set up a damage deposit?
- How do I mark a credit card as invalid?
- How do I change my payment preferences and which credit cards I accept?
- How do I make changes to deposit and pre-payment information?
- I want to set up a prepayment deposit. How can I do this?
- How do I handle guest payments?
- The guest hasn't paid the deposit/pre-payment. Can I cancel the booking?
- What is Strong Customer Authentication?
- Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
- Can I mark credit cards as invalid in Pulse?
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- Introducing payment solutions from Booking.com
- Payments: FAQs and all you need to know
- How do I join Payments by Booking.com?
- How much does using Payments by Booking.com cost?
- What to know about virtual credit cards (VCCs)
- Temporary changes for virtual credit card activation date (VCC)
- How and when do I refund a virtual credit card (VCC) ?
- Cost savings and earlier activation dates for virtual credit cards
- Card validation and fee collection solution
- Card validation and fee collection solution for connected partners
