Understanding Payments by Booking.com

Updated 10 months ago | 4 min read

Payments by Booking.com facilitates all guest payments for you according to your preferred policy. Depending on your property’s payment settings, you’ll receive payouts by bank transfer for all your reservations made on our platform.

Since June 1, 2019, we apply a charge to Payments by Booking.com to cover the costs associated with facilitating payments on your behalf.

In this article:

Seeing if you’re eligible for or active on Payments by Booking.com 

Here’s how to see if your property is active or eligible for Payments by Booking.com:

  1. Log in to the Extranet and click Finance.
  2. If the Getting paid option appears in the drop-down menu, you’re already active on Payments by Booking.com. Click on it to learn more.
  3. If you see the Payments by Booking.com option, you’re eligible for the service, but it isn’t active yet. To activate it, select the option and click Yes, sign me up now at the bottom of the page. 
  4. If neither the Getting paid nor the Payments by Booking.com options appear in the drop-down menu, your property isn’t active or eligible for this service.

Managing payments if you’re not eligible for Payments by Booking.com

If your property isn’t eligible for Payments by Booking.com, you’ll need to manage your guests' payments yourself:

  • If you accept credit cards, you can either charge your guest before arrival or upon arrival/departure, depending on their reservation policy.
  • If you don’t accept credit cards, your guest can pay upon arrival or departure in your local currency. If you want to charge a prepayment or damage deposit, you’ll need to contact the guest to decide on a payment deadline and arrange it yourself.

For tips on setting your payment preferences, read this article.

Opting out of Payments by Booking.com

You can opt out of Payments by Booking.com by doing the following:

  1. Log in to the Extranet
  2. Click Finance, then Getting paid 
  3. Click Want to deactivate Payments by Booking.com? and follow the steps to deactivate
  4. Click Yes, deactivate to confirm your changes

Once you’ve deactivated Payments by Booking.com, you’ll have to pay the commission proactively at the end of the month. To learn more about commission payments, read this article.

If you still have pending payouts, you’ll receive them as gross bank transfer payouts, not net payouts. You can view your remaining balance on the Extranet’s Payout info page by following these steps:

  1. Click Finance
  2. Click Payout info

Go to the Extranet

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