Understanding when your virtual credit cards are activated

Updated 5 days ago | 3 min read

When guests choose to pay online, they can do so using their preferred payment method. If you receive your payouts via virtual credit card (VCC), then we load the received guest payment onto a VCC, which serves as the reservation payout. You charge it like a regular credit card, and each VCC has its own activation date (which is when you can charge it). 

It's important to know when your VCCs can be activated and why your VCC might be activated before or after check-in.

In this article:

When a VCC can be charged

Virtual credit cards can be charged as soon as the reservation becomes non-refundable according to the reservation policy. This is standard for all properties according to your GDTs.

If you meet the following criteria, you can charge VCCs as soon as the reservation becomes non-refundable: 

  • You have no outstanding VCCs older than 60 days and requiring a guest refund
  • You’ve paid your invoices on time for the last 12 months, according to the payment due dates
  • You’ve been working with us for at least six months and have validated guest stays and reviews

We’ll review whether you meet these criteria on a regular basis and will email you if anything changes. If your property switches status and will no longer be able to charge VCCs in line with reservation policy, only new reservations will be impacted.

If the booking consists of multiple room reservations with different policies (e.g. two non-refundable bookings and one flex booking), the activation date is based on the most flexible policy in the reservation. For the example above, the virtual card will only be active when the flexible room policy becomes non-refundable.


What happens if you don’t meet the criteria

If you don’t meet the criteria during our periodic review, we can consider this an additional financial liability for us. To limit our financial exposure, you can charge the VCCs later – one day after check-in, or at check-in for US properties.

We'll notify you via email if your property status changes. 


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