Adding and changing cancellation policies

Updated 4 weeks ago | 2 min read

Setting up cancellation policies allows you to let guests know what to expect if they cancel or change their booking. It also protects you from a potential loss of income. There are two simple things you can do to handle cancellations in a way that suits your business:

How to add cancellation policies

  1. Click the Extranet’s Property tab and select Policies
  2. Click the Edit button of the policy you’d like to adjust
  3. Adjust the settings of the policy: a. You can specify if there’s a period when free cancellation is possible, as well as the permitted time frame for this before the guest’s arrival b. You can also specify how much the guest will be charged in case of a cancellation or no-show
  4. Remember to click Save when you’re done. This setting will apply to future bookings

Add or change cancellation policies for specific rates

After creating a new policy, you need to connect it to a rate for it to be activated on your page:  

  1. Go to the Rates and Availability tab
  2. Click Rate Plans, then Edit under the rate you’d like to attach the new policy to
  3. Under Which policy?, select the new policy you created
  4. Click Review to double-check that the info is accurate

Click Activate Rate Category or Activate Rate Plan to finalize

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