Allowing guests to book without credit card details

Updated 3 months ago | 2 min read

Sometimes your guests might not want to enter their credit card details, especially on a mobile device. Requiring credit card details can cause you to miss out on potential reservations. Attract more guests by allowing them to book without their credit card details.

Activating credit card exceptions

If you activate credit card exceptions, your guests will be able to book a room or unit without entering their credit card details. To enable this policy, follow these steps:

  1. Log in to the Extranet
  1. Under Property, click Policies
  2. In the Other policies section under Credit card exceptions, click Edit
  3. Choose the type of guests you want to allow to book without a credit card
  4. Click Save

You can activate credit card exceptions for three types of guests:

Domestic bookers – increase your chances of getting reservations from local guests by offering them the option to book without a credit card. For your protection, only guests with no overlapping reservations qualify for this.

Last-minute bookers – fill empty rooms or units by allowing guests to book on the same or next day. They’re more likely to book and less likely to cancel.

Short-notice bookers – decide how far in advance guests can book without a credit card.

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