How can I set up a grace period?

Updated 3 years ago

A grace period is a predefined period of time that lets guests change a booking without being penalized with a fee. For example, if a guest makes a genuine error when booking, e.g. wrong room, rate, date or number of guests.

In cases of genuine error,

You can set up a grace period of 24 hours after a booking is made. Just follow the steps below:

  1. Log on to your Extranet and click on the Property tab.
  2. Select Policies.
  3. Scroll down and click Cancellation Exceptions, then Change/Add details.
  4. Select your preferences and click Save when you’re done.

Note: Don’t worry, setting up a 24-hour grace period won’t affect your 48-hour last-minute booking window.

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