How to set up policies, rooms, rates, and facilities for children

Updated 2 months ago | 4 min read
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Families are a large guest segment on our platform. On average, they stay longer and are more likely to book than other segments like solo travelers and couples. However, families have different needs and often spend time comparing properties before committing to a reservation.

There are three configuration components that determine how a property and room is listed for families and whether a child rate is displayed on Booking.com: Policies, rooms, and pricing. Setting up child rates lets families see all the important details and prices for a particular room or unit on your property page.

Activate child rates Learn more


In this article:


Setting up policies to allow children

You can choose whether your property accepts children over a certain age or doesn’t allow children at all. Here’s how:

1. Log in to the Extranet

2. Click Property, then Policies

3. In the Children & extra beds section, click Edit under Child policies and rates

4. Choose Yes or No to select whether you allow children under 18 years of age

5. If you want, select a minimum age for children you allow at your property

6. Click Save


Adjusting occupancy to include children

You can set the maximum number of children and adults that can stay in each room. You can also set the maximum total occupancy for each room. 

For example, imagine your Double Room is set up to have a maximum of 2 adults, 2 children, and a maximum occupancy of 2 guests. This means the room allows either 2 adults, or 1 adult with 1 child, but not 2 adults with 2 children.

Any occupancy you set is for guests staying in existing beds. Occupancy from guests staying in cribs and extra beds shouldn’t be included.

Here’s how to adjust room occupancy:

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. In the Children & extra beds section, click Edit under Child policies and rates
  4. In the Occupancy section, click the name of the room or unit you want to adjust the occupancy for 
  5. In the Bed options and occupancy section, under Occupancy select the maximum number of adults and children that can stay in this room or unit
  6. Click Continue

Tip: If you want to adjust occupancy for multiple rooms, you can edit occupancy for your entire property on the Extranet’s Child policies, occupancy, and rates page.


Activating child rates

You can create up to three different child rates for different age ranges. The age range rates you set only apply to children staying in existing beds (not extra beds or cribs). Alternatively, you can specify which age ranges can stay at your accommodation free of charge. 

These rates only apply to rooms that you set child occupancy for. If you haven’t done that, you’ll need to adjust occupancy to include children. You can also offer extra beds or cribs in a separate section of the Extranet. 

Here’s how to set up a child rate:

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. In the Children & extra beds section, click Edit under Child policies and rates
  4. In the Child rates section, choose the minimum and maximum ages for your child rate and select the price you want to charge
  5. If you want, click Add another rate
  6. Click Save

Offering extra beds or cribs

Extra beds and cribs are handy, flexible sleeping options. Remember, extra bed and crib occupancy and prices aren’t displayed or included in rates during the booking process. 

Here’s how to offer extra beds or cribs: 

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. In the Children & extra beds section, click Edit under Extra bed & crib options
  4. In the Crib & extra bed allowance section, choose the maximum number of cribs and extra beds you can provide for each room or unit
  5. In the Crib policies and Extra bed policies sections, you can choose how much you want to charge for cribs and extra beds for different age ranges
  6. Click Save

Tip: You can see a preview of how your policies will appear at the bottom of the Extra bed & crib options page before you save.

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