Setting up cancellation policies

By setting up cancellation policies, you can let guests know what to expect if they cancel or change their bookings. It also protects you from a potential loss of income.

To set up a cancellation policy, first you need to create the policy, then connect it to one or more of your Rate Plans. The new policy will only apply to bookings you receive after you set it up.

How to create a new cancellation policy

1. Log in to the Extranet
2. Click Property, then Policies
3. Click Edit next to the policy you want to adjust
4. Select whether you want to offer a free cancellation period, and if so, how long before arrival the guest can cancel for free
5. Specify how much you’ll charge the guest if they either no-show or cancel after the free cancellation period ends (or if there’s no free cancellation period).
6. Click Save

How to connect a cancellation policy to a Rate Plan

After you create a new cancellation policy, you need to connect it to a Rate Plan so it appears to travelers looking to book your property. Here’s how:

1. Log in to the Extranet
2. Click Rates & Availability, then Rate plans
3. Select the Rate Plan you want to connect your new cancellation policy to, then click Edit
4. Under Policy, click Edit
5. Select the cancellation policy you want to connect to the Rate Plan, then click Save
6. Click Apply changes