Setting up cancellation policies
By setting up cancellation policies, you can let guests know what to expect if they cancel or change their bookings. It also protects you from a potential loss of income.
To set up a cancellation policy, first you need to create the policy, then connect it to one or more of your Rate Plans. The new policy will only apply to bookings you receive after you set it up.
How to create a new cancellation policy
- Log in to the Extranet
- Click Property and then click Policies
- Click Create new cancellation policy
- Select whether you want to offer a free cancellation period, and if so, how long before arrival the guest can cancel for free
- Specify how much you’ll charge the guest if they either no-show or cancel after the free cancellation period ends (or if there’s no free cancellation period).
- Click Save
How to connect a cancellation policy to a Rate Plan
After you create a new cancellation policy, you need to connect it to a Rate Plan so it appears to travelers looking to book your property. Here’s how:
- Log in to the Extranet
- Click Rates & Availability, then Rate plans
- Select the Rate Plan you want to connect your new cancellation policy to, then click Edit
- Under Policy, click Edit
- Select the cancellation policy you want to connect to the Rate Plan, then click Save
- Click Apply changes
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Guest Policies & Payments
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- Setting up no-credit card details on your most flexible rate
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- Setting up or changing your property’s policies
- How to set up standard children rates
- Setting up cancellation policies
- Making changes to your parking policies
- How do I set up "no credit card details for domestic bookers"?
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- Viewing guests’ credit card details on Pulse
- Do I supply guests with invoices?
- How can I access guest credit card details?
- How do I set up pre-authorization for guests' credit cards?
- How can I set up a damage deposit?
- How do I mark a credit card as invalid?
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- I want to set up a prepayment deposit. How can I do this?
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- The guest hasn't paid the deposit/pre-payment. Can I cancel the booking?
- What is Strong Customer Authentication?
- Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
- Can I mark credit cards as invalid in Pulse?
- How to check the status of a damage payment request
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- Introducing payment solutions from Booking.com
- Payments: FAQs
- Understanding Payments by Booking.com
- How much does it cost to use Payments by Booking.com?
- Everything you need to know about virtual credit cards (VCCs)
- Refunding virtual credit cards (VCCs)
- Understanding earlier activation dates for virtual credit cards
- Card validation and fee collection solution
- Card validation and fee collection solution for connected partners
- US Payments Ranking Benefit: How extra visibility in search results works for US properties using Online Payments
- Payments FAQs for property management companies in the US
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