All you need to know about the Quality Rating for home and apartment-like properties

Updated 7 days ago

In 2019, we introduced a quality rating system for homes and apartments that are listed on Booking.com. This is similar to the star system that already exists for hotels.

Before the quality rating was introduced, guests weren’t able to search for homes and apartments by stars on Booking.com. To improve our services, we designed this new system to help guests easily find properties that match their requirements.

Note: To provide our accommodation partners with more insight into how their ratings are created, we built a new page on the Extranet. More info about this page can be found in the “How can I maintain my property rating?” section of this article.

The quality ratings are based on an algorithm that takes into account factors such as the completeness of property info on the Extranet, cleanliness review scores, and more. For partners looking to achieve an accurate and positive rating, we recommend making sure that:

  • All facilities and amenities are correctly configured for all available units.
  • All unit sizes and bed configurations are correctly configured for all available units.

We also recommend that when filling out this info, partners should reflect the reality of their property as accurately as possible.

Discover the Quality Rating page on the Extranet

Article sections:

Which properties does this system apply to?

Can I remove this rating from my page?

How can I maintain my property rating?

Quality Rating / Property Page Score page

I updated the info on the Extranet but my rating hasn’t changed. How long does it take?

Is this system applicable to properties all over the world?

When will it be available for other property types?

Why is my rating higher or lower than I expected?

Is this system replacing guest reviews?

Which guests will see my rating?

I don’t have a quality rating. What should I do to get one?

I’m managing multiple properties whose facilities are almost identical. Why do they have different ratings?

How are the Highlights generated?

How frequently is the info on this page updated?

Are there any changes to the Property Page Score?

 

FAQs:

Which properties does this system apply to?

At the moment, there are 11 property types on Booking.com that will be rated using this system. We started with apartments, vacation homes, and villas – and we now added guest houses, B&Bs, condo hotels, country houses, farm stays, chalets, riads, and gites too. For these 8 new property types, the rating only applies to properties with private units. This means that any property with a shared bathroom, shared toilet, or shared bedroom (such as a dorm room) will be ineligible for the quality rating. 

On top of that, to be included in this rating system your property must have: 

All sizes of bathrooms and bedrooms configured for all open-bookable units

No existing star rating on the Extranet. If your property has a review score, you need to have an overall cleanliness score of 6.0 or higher.

 

Can I remove this rating from my page?

We know properties with quality ratings get more bookings, so there’s currently no option to remove the rating from your property.

 

How can I maintain my property rating? 

If your property has been awarded a quality rating, you’ll see a dedicated “Quality Rating / Property Page Score” page on the Extranet, under the “Property” tab. This coincides with the former “Property Page Score” page.

If your property hasn’t received a quality rating yet, you’ll continue to see the “Property Page Score” page. Note: The Property Page Score can still be found on this page and continues to operate the same way.

 

Quality Rating / Property Page Score page

This page provides you with insights to understand your current quality rating. This page is also where you can find info about your Property Page Score. 

This page also provides what we call “Highlights,” where the 6 most impactful categories are showcased. However, other facilities, amenities, and services are still very important for the quality rating, and you should always make sure to have them updated.

We also added a new section called “Suggestions” that shows tailored recommendations on which facilities and/or amenities you should add to increase the quality of your property. This is currently only available for apartments, vacation homes, and villas.

Note: The Property Page Score is an essential part of the quality rating, so you should focus on reaching a Property Page Score of 100%.  

 

I updated the info on the Extranet but my rating hasn’t changed. How long does it take?

We review quality ratings on a rolling basis, so changes you make won’t be immediately reflected in your rating. They could quickly improve your review score, which will help you get more bookings!

 

Is this system applicable to properties all over the world?

Yes, all eligible properties are included in this rating system. To see if you’re eligible, check the info in this section.

 

When will it be available for other property types?

We're working hard to give quality ratings to all non-hotel properties. If you're not included right now, you should receive a rating soon.

 

Why is my rating higher or lower than I expected?

Not all properties qualify for a rating, so being awarded any quality rating is a great thing! The rating is based on many things, such as the size and location of your property, amenities and facilities you offer, your cleanliness, and overall review scores. Remember, these ratings aren't permanent and are updated periodically to be as accurate as possible.

 

Is this system replacing guest reviews?

No. This rating system is designed to complement guest reviews in order to help potential guests find what they’re looking for with more ease and accuracy.

 

Which guests will see my rating?

All guests browsing Booking.com as well as the Booking.com apps will be able to see ratings.

 

I don’t have a quality rating. What should I do to get one?

We regularly check to see if there are new properties that meet our eligibility criteria. Once your property is verified as eligible, your quality rating will be displayed next to your property name. When you update your settings on the Extranet, it can take some time before your new rating is displayed.

 

I’m managing multiple properties whose facilities are almost identical. Why do they have different ratings?

Each property’s rating is based on the info you configured in the Booking.com system (facilities, amenities, photos, sizes, bedrooms, bathrooms), guest review scores, and a machine learning algorithm. If your properties have different ratings, it’s most likely because one or more of these criteria differ.

 

How are the Highlights generated?

The machine learning algorithm we use looks at over 400 different features (ranging from facilities, amenities, services, interior photos, unit configuration) and then highlights the most impactful categories that set you apart from properties around you with a lower quality rating.

 

How frequently is the info on this page updated?

The quality rating and all other info on this page get updated on a rolling basis, not instantly.

 

Are there any changes to the Property Page Score?

There are no changes to how the Property Page Score is calculated, so it continues to work as normal.

Discover the Quality Rating page on the Extranet

 

 

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