Adding, changing, and updating my contact details

Keeping your contact details up to date can help you keep in better contact with Booking.com. 

You can add, change, or delete your contact info—such as email addresses, phone numbers, point of contact names—on the Extranet. 

Logging in to the Extranet requires two-factor authentication. This is why we send a PIN to the phone number specified on the Security page anytime you try to log in. Keep in mind that we’ll only send PINs to the phone number added—and verified—on the Security page. 

In this article

Adding a new contact

To add a new contact to your account, follow these steps: 

1. Log in to the Extranet
2. Click Account, then Contacts
3. Select the relevant contact type and click Add contact
4. Fill in the contact person’s details, then Save changes

Changing your contact information

If you’ve changed your email address, you might need to update your log-in details and your Partner Hub information. To update your existing contact info, follow these steps. 

1. Log in to the Extranet

2. Click Account, then Contacts

3. Click Edit to change any of the existing details

4. Click Save changes to finalize

Adding a verified phone number

You have two phone numbers associated with your Booking.com account. The first is the phone number we use to get in touch with you – you add this on the Extranet’s Account details page. The second is a verified phone number, which we use to send you PIN verification numbers when you log in to your Booking.com account. We verify this number to ensure that it really belongs to you and is secure. We do this by email.

To add an additional verified phone number, follow these steps.

1. Log in to the Extranet
2. Click Account, then Security
3. Click Add new number on the right side of the page and enter the new phone number
4. Select whether you want this phone number to receive text messages and calls or calls only
5. Click Verify number – an email with a verification code will be sent to you
6. Open the verification email and click Approve to finalize

The importance of multiple contact types

Adding multiple contact types—such as email addresses, phone numbers, and additional points of contact—can help you and Booking.com keep in better contact. This, in turn, can contribute to better guest experiences and higher review scores.

If your property is managed by several people, it can be useful to add multiple contacts based on their functions and responsibilities. This will ensure that each point of contact receives only relevant communications. For example, in addition to the primary point of contact, you can select:

• Reservations for the contact who manages reservations, is in direct line with Customer Service, and would like to receive message notifications
• Invoices for the contact responsible for your property’s administration, payments, and invoices
• Contracts for the contact in charge of contracts and legal updates
• Pricing for the contact who manages your property’s performance

What contact information is shared with guests

We only share the contact details of your primary point of contact with guests in their booking confirmation. To protect both you and your guests’ privacy, we provide anonymous alias email addresses.