Changing your property description or room details

Updated 3 months ago | 10 min read

The descriptions on your property page are automatically generated based on the info you provide on the Extranet. When you make changes to your facilities, room details, and location, or correct inaccurate information on the Extranet, your description will update automatically as well.

In this article

How the property description is generated

We use your facilities, location details, and other items from your property info to auto-generate a property description containing the most relevant information for potential guests. This description appears under the photos on your property page.

We’re always working to optimize the property descriptions. We keep the descriptions relevant by adding new types of information to your description, such as including more facilities and services, adjusting the priorities as the needs of users evolve, and by improving info about the location in the description.

Auto-generated content is highly effective at attracting potential guests, while using best practices for creating and updating the property description:

  • We’ve done extensive research for various segments of travelers to understand what they most want to read in a property description.
  • We use guest behavior data on our website to determine the length, style, and structure of our descriptions For example, we know guests spend less than one minute on average reading property descriptions, so we’ve made our auto-generated descriptions short for our guests who spend very little time reading descriptions.
  • We’re focused on optimizing for search engines, so guests can discover your property when searching for accommodations faster. We don’t copy/paste or duplicate text because this affects search engine optimization (SEO) and may make your property harder to find online.
  • The content is always up to date – no need to contact us and wait for us to make the change.
  • Auto generated descriptions make sure that we can cover translations into more languages. These translations are available faster, and in many languages are ready immediately. We’re working on automating description generation in all our 45 languages in the foreseeable future.
  • We use a unified tone of voice and language across all descriptions to help users find the info they’re looking for faster and choose the right property for their needs.

You can find more about your property information in this article.

  • Since we use information you provide on the Extranet, make sure your facilities, location details, and rooms info are up to date. Add all facilities and amenities available at your property to give the most comprehensive description to your guests. Read more below on how to update them.
  • You can use the fine print section to add any other information about your property that guests should know before booking. This info can’t be shared elsewhere on the property page. For legal reasons, we can’t include any mandatory costs, taxes, deposit info, or (cancellation/payment) policies in the fine print.

Correcting info in your description

The goal of auto-generated property descriptions is to make sure they’re easy for guests to find and understand, and it’s always up to date as you make changes to your property’s rooms, facilities, and location. 

We don’t change these auto-generated descriptions unless there’s a factual discrepancy. If there’s something incorrect related to the property type, facilities, or location you’ve provided, follow these instructions:

  1. Log in to the Extranet
  2. Click the Property tab, then View your descriptions
  3. For changes to your property description, click Found a typo? Request a fix, then describe what you need fixed in the text field that appears below
  4. For changes to your room description(s), click the Request a correction link below the room you’d like to update, then describe the fix you need in the text field that appears below
  5. Click Request a fix to send the message

Our Content team will review your request and advise you on next steps.

It’s not possible for you to manually adjust the number of years mentioned in the auto-generated description “has been welcoming guests since."

Updating your facilities and services

  1. Log in to the Extranet
  2. Click the Property tab, then Facilities & services
  3. Update the facilities and services available at your property
  4. Click Save to finalize

You can update your facilities and services on the go using Pulse. 

Read more


Updating your room amenities

It’s important guests know what to expect when they arrive at your property. If the information about the amenities available at your property isn’t up to date, here’s how to change it:

  1. Log in to the Extranet
  2. Click Property, then Room amenities
  3. For each room amenity, check or uncheck the box to show whether it applies to all rooms or just some rooms. You’ll then be able to specify which rooms it applies to
  4. Click Save when you’re finished

Updating your location and changing position on the map

Your property’s location appears in its description, so make sure the geographical location is correct. If your property’s location appears inaccurate and you want to adjust the geographical coordinates displayed on our platform’s map, follow these steps:

  1. Log in to the Extranet
  2. Click Inbox, then messages
  3. Click See contact options
  4. Choose Property details as the topic and Adjust your location on the map as the subtopic
  5. Click on Update map location
  6. In the map that opens, click and drag the red pin to where you want your property to appear on the map
  7. Click Save new location, then Done

We’ll update the distances mentioned in your property info within 48 hours.

Keep in mind that your property’s location on the map needs to accurately reflect where it is actually located based on your address. If you move the red pin too far, we’ll suggest updating your property’s address to make sure it’s correct. This also affects distances to local landmarks and places of interest, so it’s important that you enter accurate coordinates for your property.

If you need to change your property’s address, follow the instructions in this article.

Changing your property layout and room or unit details

You can change other property details, such as property layout and room type based on maximum occupancy by following these steps:

  1. Log in to the Extranet
  2. Click the Property tab, then Property layout or Room details
  3. Click Edit 
  4. Modify information like room type, room name, location, bed options, occupancy, and bathroom details
  5. Click Continue to finalize

You can edit room names to create custom names for personal reference on the Extranet, but only you can see your custom names there – travelers don’t see these on our platform. Find out how in this article.

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