Guest Q&A feature
Highlight: A recently released feature allows guests to directly ask partners any questions they might have before booking. These questions will be displayed on property pages along with the answers provided by partners.
What is the guest Q&A feature about?
Launched to help partners answer any questions guests may have with an added level of proactivity, this Q&A feature gives properties on Booking.com the opportunity to answer any questions or concerns that might not be covered in their descriptions. These include (but aren’t limited to) safety, health, and hygiene.
How does it work?
Once published, Q&As can be up/downvoted by any Booking.com guests browsing through the listing where there’s a Q&A . As a result, the most popular Q&As (those with the most upvotes) appear first. This not only helps current guests book properties with added reassurance but also helps future guests make better informed decisions about which properties to book.
All Q&As go through moderation before getting published. Questions must be written in a language spoken by the partner in order to be accepted. Partners still have the option to reply to guests privately for appropriate situations. If any Q&As become outdated or irrelevant, partners can remove them freely.
Note: This feature can be used by all Booking.com guests before booking their stays; it isn’t part of the normal reservation-focused messaging process.
Can all Booking.com partners use this feature?
All Booking.com accommodation partners can use this feature. To opt out, partners can go to the Extranet’s Inbox tab, where they’ll find “Guest Q&A preferences” in the “Questions for your property” section.
-
Your Property Page Content
-
- How do I create the perfect property page?
- How to change or update your property address
- How can I change my contact details?
- Changing your property description
- How can I update my property's facilities?
- How can I add information to “The fine print?”
- How can I change information about my internet connection?
- How to rename your property listing title
- How do I change my position on the map?
- How to let your guests know when a facility is temporarily closed
- All you need to know about quality ratings
- How do I get my property’s coordinates from Google Maps?
- How do I show guests what I do to protect them from the coronavirus?
- Updating your sustainability practices
- Guest Q&A feature
- Displaying cleanliness measures
- What is the Work-Friendly Program?
- How to update check-in services
- Optimizing the traveler search experience to boost visibility
- How to use the room differentiation tool to generate more high-value bookings
- Updating your swimming pool facility details
- Updating your property page
-
- What photos do I need for my home, apartment or vacation rental?
- What photos do I need to attract more families to my property?
- What photos do I need for my hotel?
- What are guest-generated photos?
- How do I add, change, and update my property photos?
- How do I rotate photos?
- Why are some photos not showing on my page?
- How to take better photos of your property
- How can I add photos of specific rooms or units?
- How do I tag my photos?
- Understanding the smart ordering feature
- How can I change my main photo?
- How do I change the order of my photos?
- How can I delete a photo?