Changing your property address and map coordinates

Updated 1 month ago | 3 min read
Save

We use the location details and other items from your property information to auto-generate a property description with the most relevant info for potential guests. If your address changes, it’s important we know as soon as possible. 


In this article


Updating your property address

If your address has changed and isn’t the one you provided when the registering with Booking.com, it’s important we know as soon as possible. This helps us avoid showing incorrect information on your property page and in your guests’ booking confirmation details.

You can change your address by sending us a message. Here’s how:

  1. Log in to the Extranet
  2. Click Inbox, then Booking.com messages
  3. Click See contact options
  4. Select Property details as the topic and Other as the subtopic
  5. Click See all contact options or Compose new message 
  6. In the Message field, enter your the new address and the reason for the change
  7. To verify that your new address is accurate, under Attachment click Browse or Choose file and attach a copy of a recent utility bill that shows the new address. This can be a recent bill for gas, electricity, water, sewage, phone, or taxes.
  8. Click Send message

Once we receive your request, we’ll review it and update your address in our system. We’ll provide you an update on your request within five business days.


Updating your location and changing your position on the map

If your location on the map doesn’t correspond with the address location on Booking.com, you can update it by following these steps:

  1. Log in to the Extranet
  2. Click Inbox, then Booking.com messages
  3. Click See contact options or Compose new message
  4. Select Property details as the topic and Adjust your location on the map as the subtopic
  5. Click Update map location
  6. In the map that opens, click and drag the red pin to where you want your property to show up on the map.
  7. Click Save new location, then Done

Once we receive your request, we’ll review it and update your address in our system. We’ll update the distances mentioned in your property information within 48 hours.


Getting property map coordinates from Google Maps

We ask for your property’s map coordinates so your location is displayed correctly on Booking.com. This also affects distances to local landmarks and places of interest, so it’s important that you enter accurate coordinates for your property.

To get your property’s coordinates, follow these steps:

If you’re on a laptop or desktop:

  1. Open Google Maps 
  2. Find your property’s location and right-click it
  3. Select “What's here?”
  4. At the bottom, you’ll see the coordinates of the location that you right-clicked

If you’re using an Android device:

  1. Open the Google Maps app
  2. Zoom in on your property’s location
  3. Tap your property’s location and hold your finger until a red pin appears. It has to be a point on the map where there isn’t another label.
  4. You’ll see the coordinates in the search box at the top of the map

If you’re using an iPhone or iPad:

  1. Open the Google Maps app
  2. Zoom in on your property’s location
  3. Tap your property’s location and hold your finger until a red pin appears. It has to be a point on the map where there isn’t another label.
  4. At the bottom, tap “Dropped pin” to show your property’s coordinates
     
Note:

If you're using Google Maps in Lite mode (i.e. on a mobile browser), you’ll see a lightning bolt at the bottom but won't be able to get the coordinates of a place.

 

Go to the Extranet

 

  1. Open Google Maps.
  2. Find your property’s location and right-click your mouse.
  3. Select What's here?.
  4. At the bottom, you’ll see the coordinates of the location where you right-clicked.

 

  1. Open the Google Maps app.
  2. Zoom in on your property’s location.
  3. Touch the screen at your property’s location and hold your finger there until a red pin appears. Note: it has to be a point on the map where there isn’t already another label.
  4. You’ll see the coordinates in the search box at the top of the map.

 

  1. Open the Google Maps app.
  2. Zoom in on your property’s location.
  3. Touch the screen at your property’s location and hold your finger there until a red pin appears. Note: it has to be a point on the map where there isn’t already another label.
  4. At the bottom, tap Dropped pin to show your property’s coordinates.

If you're using Google Maps in Lite mode (e.g. if you’re using a mobile browser), you’ll see a lightning bolt at the bottom and you won't be able to get the coordinates of a place.

 

Go to the extranet

Is this article helpful?