Letting guests know when a facility is temporarily closed
Sometimes, one or more of your facilities may undergo renovations or be closed during a certain time of the year. It’s important to let guests know if a facility isn’t available in order to manage their expectations.
Guests may book your property specifically because you have a facility they’re searching for, such as a swimming pool or fitness center. Arriving and finding out they don’t have access to it may lead to disappointment and negatively impact your guest review score.
You can add the dates when a facility is temporarily closed on the Extranet. We’ll display this info on your property page next to that particular facility. This info will only be visible to guests who enter dates that overlap with a period when a specific facility is closed.
Follow these steps to add temporary closure dates to a facility:
- Log in to the Extranet
- Under the Property tab, click Facilities & services
- Under Temporary closure of facilities, select the facility from the drop-down menu and enter the dates when it’s closed
- Click Add, then Save to confirm your changes
Currently, this feature is only available for the following facilities:
- Swimming pool
- Bar
- Restaurant
- Sauna
- Spa
- Hot tub
- Fitness center
To delete info about a facility’s closure, click on the trash icon on the right side of the page.
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Your Property Page Content
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- Changing your property address and map coordinates
- Adding and updating my contact details
- Changing your property description or room details
- Updating your property’s facilities
- What is “the fine print” and how to add information to it
- Renaming your property listing title
- Letting guests know when a facility is temporarily closed
- Everything about quality ratings: FAQs
- Updating your sustainability practices
- Guest Q&A feature
- Displaying cleanliness measures
- What is the Work-Friendly Program?
- How to update check-in services
- Optimizing the traveler search experience to boost visibility
- Using the room/unit differentiation tool for more high-value bookings
- Updating your property page
- Sustainability program evolution FAQs
- Room or unit differentiation tool for accommodation partners: FAQs