Sustainability program evolution FAQs

Updated 1 month ago | 5 min read
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We’ve always prioritized providing clear, transparent, and easily accessible information for our travelers. Incoming regulations are helping set the framework for sustainability standards and communications, bringing more clarity on sustainability communications and making it easier for travelers to make informed decisions. That’s why, in anticipation of upcoming regulatory changes, we’re adapting our approach to focus more on third-party certification starting March 25.

We understand you might have questions about this change to our sustainability initiatives. We’re here to provide clarity and support as we evolve our sustainability efforts. We remain committed to supporting you, your guests, and the broader industry as we strive to make sustainable travel choices easier for everyone.


FAQs

  • Initially, the Travel Sustainable levels were created to help guide and educate you about sustainability and the impact you can have. Now the focus has shifted toward third-party certifications for recognizing an accommodation's efforts to operate more sustainably. Incoming regulations are helping set the framework for sustainability standards, bringing more clarity on sustainability communications and making it easier for travelers to make informed decisions.

    We’re removing the Travel Sustainable name and levels to highlight the significance of third-party certifications. This shift ensures consistency and clarity to make it easier for travelers to make informed decisions that are more sustainable.

  • Booking.com will still showcase your practices to guests on your property pages. You can still manage these practices on the Extranet or via your connectivity provider, and we encourage you to keep updating your practices. You’ll remain in control of editing and managing the practices you share with us.

  • While the Travel Sustainable branding and levels will no longer be displayed, your practices will still be visible to guests on your property page. For partners with third-party certifications, we’ll continue to display your certification with a clear label. Plus, travelers will have the option to filter for properties with a third-party certification.

  • Third-party certifications signify the highest standard of recognition for a commitment to sustainability. These certifications enhance credibility and ensure confidence in the sustainability efforts of your property. Certifications offer clarity on sustainability communication and make it easier for travelers to make informed decisions.

  • Booking.com remains committed to supporting you on your sustainability journey, making it easier for travelers to make more informed and sustainable decisions. That’s why, in addition to showcasing your practices to guests on your property pages, we’re continuing to invest in education materials and tools, from resources on the Partner Hub to new online courses developed with UN Tourism.

  • Becoming third-party certified demonstrates your commitment to sustainability, boosts your credibility, and aligns with travelers’ growing preference for sustainable properties. Certifications will also ensure you follow sustainability practices that can help you conserve resources like energy, water, and waste, helping you save on costs over time.

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