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Updating your sustainability practices

Updated 3 weeks ago | 5 min read
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We believe it’s our responsibility to make sustainable choices easier for everyone. That’s why we’ve introduced the Travel Sustainable program, with tools and advice that range from energy efficiency to reducing water usage and beyond.

Communicate your efforts to guests by updating your sustainability practices on the Extranet.


In this article


About the Travel Sustainable program

To make sustainable choices easier for everyone, we’ve created the Travel Sustainable program. It’s designed to offer you externally validated support no matter where you’re at in your sustainability journey.

Together with independent bodies, such as sustainable travel non-profit Travalyst, we’ve identified and verified accessible practices selected for their high-impact potential. You’ll find the practices in the Extranet’s Facilities & Services section. 

Indicate whether you carry out each practice at your property, and your sustainability practices will be displayed on your property page. They’re divided into five categories:

  1. Reduce waste
  2. Reduce energy and greenhouse gases
  3. Use less water
  4. Support your local community
  5. Protect nature

You can learn more about these categories in our Travel Sustainable Handbook.


About the Travel Sustainable badge

The Travel Sustainable badge recognizes properties of all kinds that stand out for their commitment to sustainable hospitality.

To be eligible for the badge, enter the sustainability practices at your property on the Extranet. Once you do this, we’ll assess if your property is eligible based on inclusive criteria and localization needs. Each practice you adopt is compared with a non-sustainable alternative and given a score. The overall impact score is used to determine if you’re eligible for the badge.

If you have a sustainability certification from Green Tourism, EU Ecolabel, or any certification accredited or recognized by the GSTC, we can display this info on your property page. Partners with these certifications are also eligible for the Travel Sustainable badge, and we’re working to add more certification bodies to our platform.

If you don’t receive the badge right away, it’s a good idea to regularly review and update which of the practices you can possibly take on.

If you’re eligible, you’ll receive an email notifying that you received the badge. It will appear on your property page and in search results. Guests can also filter their search results for sustainable properties, meaning you’ll achieve higher visibility with travelers searching for sustainable stays.


Updating your sustainability practices on the Extranet

  1. Log in to the Extranet
  2. Click Property, then Facilities & services
  3. In the Sustainability practices section, click Yes next to the practices you currently follow at your property
  4. Click No for those you don’t
  5. Click Save to finish

Only the sustainability practices you have in place are visible on your property page. Any practices you don’t utilize won’t be visible to potential guests. However, selecting No helps us identify the areas where we can support you further.

After a guest stays with you, they will also be asked to complete a post-stay survey. The purpose of the survey is to verify the facilities, services, and sustainability practices at your property. This verification helps reassure potential guests to book your property.


Updating your sustainability practices via your connectivity provider

If you work with a connectivity provider, you can also add sustainability practices to your property page via their platform.

Reach out to your provider to ask about displaying your sustainability practices on our platform.


Sustainability practices not listed on the Extranet

If you’ve implemented additional practices that we don’t currently list on the Extranet, you can let us know by following these steps:

  1. Log in to the Extranet
  2. Click Property, then select Sustainability practices
  3. Click on Share your feedback
  4. Fill out the form and click Submit

You won’t receive a response to submissions via this form, but we’ll use your feedback when we update future sustainability practices available on the Extranet.


Adding your sustainability certification

Getting certified isn’t a requirement for operating more sustainably. But it’s a great way to take your sustainability commitment to the next level.

We currently display sustainability certification information from the following accreditation bodies:

We receive certification info directly from these organizations twice a year. If you’re certified by one of them, we’ll display that info in your property page’s sustainability section. These certificates, along with adding your sustainability practices on the Extranet, can help contribute to receiving a Travel Sustainable badge. If you can’t see your certification on our platform, contact the certification body directly.

We’re working to add info from more certification bodies to our platform. If you hold an accredited sustainability certification from another organization and you’d like to display it on your property page, ask the certification body to make a request using this form.

We’re also working with the Global Sustainable Tourism Council to improve how we display certifications on our platform. To learn more about becoming certified, look at our Travel Sustainable Handbook.


Adding your chain’s sustainability program

We work directly with our Chains team to collect and display info from eligible sustainability programs. For a chain program to be eligible, it must be compulsory for all properties shown under the chain code in our systems. All properties also need to use the same brand name.

If there are levels to the chain program—such as bronze, silver, and gold—all hotels within the chain must achieve at least the minimum level. Ultimately, Travalyst’s independent advisory group reviews all programs to decide which are eligible.

If you’d like your chain’s sustainability program to be displayed on our platform, reach out to your Corporate Social Responsibility (CSR) team.  

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