How to update check-in services

Updated 3 months ago

Reading time: 2.5 minutes

Highlights: The best guest experiences start even before reservations are made. Filling out your check-in services is a simple and free way to help your guests understand when and how to arrive for their stays safely. Additionally, Booking.com may display this info to potential guests on our website and app.

How do I let guests know what check-in services I offer at my property?

Filling out your check-in services is quick and easy. To do this, simply follow the steps below:

  1. Select the “Facilities & Services” page under the Property tab of the Extranet.
  2. Go to the “Check-in Services” section and select any check-in services you currently offer at your property.
  3. Click “Save” at the bottom of the page.

If you need to update this info later on, just repeat the steps above. Booking.com will use the info you provide to find the best way to display your check-in services on our website and app.

Update your check-in services here

Note: We strongly encourage all our partners to regularly review and—if need be—update the check-in services they’ve added on the Extranet. Not doing so can result in guests being dissatisfied due to unmet expectations if the content of your Booking.com listing is inaccurate.

Why are check-in services important?

There are many things that go into check-in services, such as access to lock boxes, digital key access, and more. By letting guests who either browse through or book your property know which check-in services you offer, they’ll have accurate info and appropriate expectations. 

This is particularly important in terms of your health and safety measures for checking in. Highlighting these—especially self check-in options—can further motivate travelers to book.

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