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Why are some photos not showing on my page?

Updated 1 year ago

Key takeaway: You must make sure photos are of good quality, are under 24 in number (per property), and respect guidelines.

Have you recently added photos but they’re not yet showing on your page? Take a look at the tips below to find out possible reasons why some photos are not displayed on our website.

Your photos are not of high enough quality

The Extranet photo tool detects and blocks photos of low quality – those which are too blurry, too dark, too light, or over-pixelated. We recommend a minimum resolution of 1280 by 900 pixels (1.15 megapixels) to ensure guests get the best possible impression of your accommodation, helping to improve your conversion rates.

In order to present your property to potential guests in the best possible way, we only display photos larger than 300 x 300 pixels.

You’ve uploaded more photos than we can display

We’re constantly testing which photos encourage guests to book and we know that customers like to see a minimum number of 24 photos per property. Our research has shown that there is an ideal maximum number of photos on a page — that’s why we’ll only show the first 45 in your photo gallery.

Your photos contain watermarks or logos

We recommend adding photos without any logos, watermarks, or text. This can distract from the image and may make a potential customer leave your property page. Please also be aware that you must respect photography guidelines.

Click here to access photography guidelines


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