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How to set up flexible children rates for your property

Updated 11 months ago | 5 min read

With flexible children rates, you can set up rates per room or unit and rate plan, per-child rates, and percentage-based rates. You also have the option of setting up standard children rates if you need one set of rates for your entire property and only free or fixed rates.

You can choose to adopt either flexible children rates or standard children rates, but only one can be active. You can change this choice anytime.

This article will show you how to set up flexible children rates. If you want to set up standard children rates, read this article.

In this article

What you need to do before you can set up flexible children rates

There are a few tasks to complete before you can set up flexible children rates:

Once all of these requirements are met, you can set up flexible children rates. Here’s how: 

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. In the Children & extra beds section, click Edit under Children policies and occupancy
  4. In the Children rates section, under the Flexible option, click the Set up button

From here, you can set up or manage children age groups if necessary, or proceed to select a room or unit and rate.

Setting up or managing children age groups


Children age groups

If you already have standard children rates, your existing age groups will appear in the Children age groups section. If you want to make any changes, click the Change age groups button. Otherwise, you’re ready to select a room or unit and rate.  

If you don’t have existing children rates, you’ll need to set up age groups first.

  1. Click the Set up age groups button
  2. Age groups are set at the property level. You’ll need to set at least one—but no more than three—age groups for your property before creating a children rate.  
  3. Click Save changes to save your settings

Once you’ve set up your age groups, you’ll be able to view them in the children age groups section.

Selecting your preferred room or unit type and rate


Preferred room rate type and rate plan

You can set up flexible children rates at the room or unit and rate level by following these steps:

  1. In the Introducing flexible children rates section, click Get started and you’ll be taken to the Flexible children rates page
  2. In the panel on the left side of the page, you’ll see a list of rooms with occupancy set for at least one child, which makes them eligible for a flexible children rate
  3. Select a room or unit type, which will display the details of that rate plan
  4. You’ll see a summary of the occupancy and the last available room rate for the room type you’ve selected. Below that, you’ll see the age groups you’ve set up for your property. This is where you’ll enter the pricing details for these age groups.

Setting up prices per age group


Setting up your flexible children rates

For each age group, you can choose whether all children are priced the same or if some children are priced differently. 

If all children in an age group are priced the same, you can choose from these options:

  • Free – There’s no cost for children per age group
  • Fixed – There’s a fixed cost for children per age group
  • Percentage – The cost for children is based on a percentage of the room rate on a per-child, per-night, or per-child, per-stay basis
  • Full adult price – Children are charged the same rate as adults 18 years and older

If some children in an age group are priced differently, you can set different pricing options for the first child, second child, and every additional child per age group. To learn more about how per-child pricing works, take a look at this Partner Hub article.

After you’ve finished filling out all the info for your age groups, you’ll see a preview of your pricing set-up at the bottom of the page. 

The pricing shown here may not be exact because it might not cover taxes, fees, promotions, or other additional charges, but the provided details can help you better understand how your flexible children rates have been set up. 

If you’re happy with how everything looks, click Save changes

Checking if your price set-up is active


Checking if your flexible children rates are active

Once you’ve saved your changes, you’ll see a new Children rate set-up section, which displays an overview of the settings per age band. 

An Active badge indicates that these children rates are now bookable by guests.

In the room rate panel, you’ll see a Set-up active badge under rates that you’ve set up. You can also see which rate plans don’t have a children rate set up yet.

There may be a delay of up to two hours between setting up your children rates and seeing them reflected on your property page.

If you need to make changes to these rates later, you can access them from the Children policies and occupancy page or directly through the Flexible children rates page.

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