Setting up flexible children rates

Updated 1 year ago | 5 min read
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This article will help you set up flexible children rates. To set up standard children rates, read this article. Setting up children rates lets families see all the important details and prices for a particular room or unit on your property page.


In this article:


Setting up policies to allow children

You can choose whether your property accepts children of all ages, only accepts children above a certain age, or doesn’t allow children at all. Here’s how:

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. Under Children & extra beds, go to the Children policies section and click Edit
  4. Choose Yes or No to select whether you allow children under 18
  5. You can select a minimum age for the children allowed to stay at your property
  6. Click Save

Choosing your children rates and age groups

Choosing your children rates options

Once you allow children at your property, you can choose between two different children rates products – standard or flexible children rates.

A standard children rate is right for you if you need:

  • One set of rates for your entire property
  • Free or fixed rates

A flexible children rate is right for you if you need:

  • Different sets of rates per room or unit type and rate plan
  • Free, fixed, or percentage-based rates
  • Different rates per child within each of your age groups

Before setting up flexible children rates, you’ll need to:

Choosing which age groups your rates apply to

Your children age groups apply to your entire property and determine how you set children rates. You must create one to three age groups to start setting flexible children rates. To set up your age groups:

  1. Log in to the Extranet.
  2. Click Property, then Policies.
  3. Under Children & extra beds, go to the Children policies section and click Edit.
  4. In the Children rates section under the Flexible option, click the Set up button.
  5. Click Set up children age groups for your entire property. Your children age groups apply to your entire property and determine how you set children rates. You must create one to three age groups to start setting flexible children rates.
  6. To view or edit your age groups, click Change age groups. Next, you can select a room or unit and a rate.  

If you’ve already set up standard children rates, your existing age groups appear in the Children age groups section.


Setting up children occupancy and rates for each room

To set different occupancy and rate configurations for adults and children in each room: 

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. Under Children & extra beds, go to the Children policies section and click Set up or Edit
  4. In the Occupancy and children rate distribution section, you can set up the occupancy and rate configuration
  5. Click Save when you’re happy with the configuration

For every room, there are four parameters you can set: 

  • Max. total guests: Maximum number of guests (adult and children) that can fit in the room – this can be greater than the maximum number of adults.
  • Max. adults: Maximum number of adults that can fit in the room.
  • Max. children: Maximum number of children that can fit in the room. Keep in mind that children need to be accompanied by at least one adult. The maximum number of children for any room or unit can be the maximum number of guests minus one. 
  • Max. that pay children rate: Maximum number of children eligible for the children rate. All other children are charged the adult price.

Here are some examples of how you can set up children rates if the rooms can accommodate children: 

Example Rates Occupancy and children rate distribution Pricing

Studio with pricing per guest

Price per adult: $90

Price per extra child: $50

Max. total guests: 3

Max. adults: 2

Max. children: 2 (two children can stay with one adult)

Max. that pay children rate: 1 (the children rate you set for this room applies to one child)

If the stay is for one adult and two children, only one child will be eligible for the children rate – the other will be charged the adult rate.

1 adult: $90

1st child: $50

2nd child: $90(not eligible for the children rate)

Total price: $230

Family room with pricing per guest

Price per adult: $90

Price per extra child: $50

Max. total guests: 6

Max. adults: 4

Max. children: 5 (five children can stay with one adult)

Max. that pay children rate: 2

If the stay is for four adults and two children, both children will be charged the children rate along with the price of four adults per room.

4 adults: $360

2 children: $100

Total price: $460

Family room with a fixed price per room

Price per room: $300

Price per extra child: $50

Max. total guests: 6

Max. adults: 4

Max. children: 5

Max. that pay children rate: 2

While the room can host up to six people, the unit price covers only four people total (adults and children)

If the stay is for up to four people, regardless of the number of adults and children, the fixed price for the room will apply without extra charges.

Total price: $300

If the stay is for four adults and two extra children (six people total), two children will be charged the children rate in addition to the price per room.

4 adults: $300

2 children: $100

Total price:$400

 


Extending room occupancy with cribs and/or extra beds

The occupancy you set is for guests staying in existing beds. Occupancy for guests staying in cribs and extra beds isn’t included. 

Cribs are essential for many families with infants – adding them to your rooms will increase your chances of getting more family bookings. 

To add and set prices for cribs and extra beds:

  1. Log in to the Extranet.
  2. Click Property, then Policies.
  3. Under Children & extra beds, go to the Extra bed and crib options section and click Edit.
  4. Add the number of cribs and/or extra beds you can provide per room or unit.
  5. Set your prices and age restrictions for cribs and extra beds. Free cribs will be displayed to guests in the search results. 
  6. Preview your policies and click Save

Selecting your preferred room or unit type and rate

You can set up flexible children rates for the room or unit and rate level by following these steps:

  1. Log in to the Extranet.
  2. Click Property, then Policies.
  3. Under Children & extra beds, go to the Children policies section and click Set up / View or edit in the Flexible children rates section. 
  4. In the panel, you’ll see a list of rooms with occupancy set for at least one child, which makes them eligible for a flexible children rate.
  5. Select a room or unit type to display the details of that rate plan.
  6. You’ll see the occupancy summary and the last available room rate for the room type you’ve selected. You’ll also see the age groups you’ve set up for your property. You can enter the details of how these age groups are priced.

Setting up prices per age group, duplicating a children rate set-up, and setting up different rates for specific dates

Setting up prices per age group

For each age group, you can choose whether all children are charged the same or if some are charged differently. To choose your set-up:

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. Under Children & extra beds, go to the Children policies section and click Edit
  4. In the Children rates section under the Flexible option, click the Set up or View or edit button
  5. Select the room and rate plan
  6. Under Default children rate setup, click Edit
  7. For each age range, choose whether all children are charged the same or differently

If all children in an age group are charged the same, you can choose from these options:

  • Free: There’s no cost for children per age group.
  • Fixed: There’s a fixed cost for children per age group.
  • Percentage: Children are charged a percentage of the total room rate. The availability of percentage pricing on the Extranet depends on the pricing model used by the property and excludes OBP & LOS pricing models.
  • Full adult price: Children are charged the same rate as adults 18 and over.

If children in this age group are charged differently, you can set a Price for first child, Price for second child, and Price for every extra child per age group. To learn more about how per child pricing works, see this article.

After you finish filling out all the info for your age groups, you’ll see a preview of your pricing set-up. Click Save changes when you’re satisfied with the set-up.

The pricing shown may not be exact because it may not cover taxes, fees, promotions, or other additional charges. These details can still help you better understand how your flexible children rates were set up. 

Duplicating the children rate set-up of one room rate to another 

A duplicate feature is now available. This feature can help you save time when setting up children rates by letting you copy the children rate set-up of one room rate to another. To duplicate a room rate:

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. Under Children & extra beds, go to the Children policies section and click Edit
  4. In the Children rates section under the Flexible option, click the Set up or View or edit button
  5. Select the room and rate plan
  6. Under Default children rate setup, click Duplicate
  7. A list of room rates for which you can duplicate the original children rate set-up will appear. Select the relevant room rates and click Select and continue
  8. Check your choice, then click Apply changes

Setting different children rates for specific dates

If your pricing policy includes different children rates for certain periods, such as peak or low season, you can set up different children rates for specific dates.

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. Under Children & extra beds, go to the Children policies section and click Edit
  4. In the Children rates section under the Flexible option, click the View or edit or Set up button
  5. Select the room and rate plan
  6. In the Set different rates for specific dates section, click Create new rate
  7. Choose your settings and click Save changes

Checking if your price set-up is active

To check that your children rate set-up is active:

  1. Log in to the Extranet.
  2. Click Property, then Policies.
  3. Under Children & extra beds, go to the Children policies section and click Edit.
  4. In the Children rates section under the Flexible option, click the View or edit button.
  5. In the panel, click the relevant room or unit and choose a rate plan.
  6. You’ll see a new default Children rate set-up section that displays an overview of settings for each age group. The Active mention indicates that these children rates are now bookable.
  7. In the panel, you’ll now see Set-up active under the rates you’ve set up. You can also see which rate plans don’t have a children rate set up yet.

Keep in mind that there may be a delay of up to two hours between setting up your children rates and seeing them reflected on your property page.

If you need to make changes to these rates later, you can access them from the Children policies and occupancy page or directly through the Flexible children rates page.


No longer working with a connectivity partner

When you set children rates through your connectivity provider, the Extranet’s Flexible Children Rates page will be read-only and locked for editing. 

If you no longer work with a connectivity provider or are switching to a new one, this page won’t automatically be editable. You’ll have to reactivate the flexible children rates set-up by following these steps:

  1. Log in to the Extranet
  2. Click Property, then Policies
  3. Under Children & extra beds, go to the Children policies section and click Edit
  4. In the Children rates section under the Flexible option, click the View or edit button
  5. Click the information button
  6. Click Activate edit mode for flexible children rates

With this change, you can set up new rates or edit existing ones. If you change providers, this setting will be valid until the info is transferred to the new provider. 
 

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