How to set up flexible children rates for your property

Updated 3 weeks ago | 7 min read

Flexible children rates were created to better suit your pricing needs. With them, you can now set up rates per room and rate plan, per-child rates and percentage-based rates. This will help ensure that your property is set up to meet the specific needs of guests traveling with children. 

Flexible children rates aren’t available to all partners yet, but we’re working on rolling them out more widely.

In this article

What you need to do before you can set up flexible children rates

There are a few tasks you need to complete before you can set up flexible child rates:

Once all requirements are met, head to the Extranet’s Child policies and rates page. Here you’ll see a block introducing our new flexible children rates. Click the Get started button to set up your new flexible children rates.

Setting or managing your children age groups


Children age groups

If you already have standard children rates, the age groups you have set will be shown in the children age groups block. If you want to make any changes to them, you can click the change age groups button. Otherwise you’re ready to continue setting up your flexible children rates.

If you don’t have existing children rates, first you’ll need to set up age groups:

  1. Click the Set up age groups button
  2. A modal will appear where you add different age groups (Note: Age groups are set at the property level and you must set at least one age group, with a maximum of three age groups)
  3. Click Save to save your settings

Once you set up your age groups, you’ll be able to see them in the children age groups block.

Selecting your preferred room type and rate plan


Preferred room rate type and rate plan

You can set up children rates at the room and rate level by following these steps:

  1. In the room rate panel on the left side of the page, you’ll see the list of rooms that you’ve set occupancy for at least one child, making them eligible for flexible children rates
  2. Select a room type
  3. After you select a room type, a new block will appear showing the rate plans that have already been set up
  4. Select a rate plan
  5. At the top of the new block, you’ll see a summary of the occupancy and the last available room rate (closest adult rate set from the date you’re viewing) for the room type you’ve selected. Below that, you’ll see the age groups that you’ve set up for your property – this is where you will enter the details of how these age groups are priced.

Setting up your flexible children rates


Setting up your flexible children rates

For each age group, the first thing you can choose is whether all children are priced the same or if some children are priced differently

If all children in an age group are priced the same, you can choose from the following options:

  • Free: There’s no cost for children
  • Fixed: There’s one fixed cost for children
  • Percentage of the room rate: The cost for children is based on a percentage of the room rate on a per child, per night or per child, or per stay basis (Note: The percentage guests are charged will be based on a room rate with an occupancy of 2 guests.)
  • Full adult price: Children are charged the full adult price

If some children in an age group are priced differently, you can set different pricing options for the first child, second child, and every other child. To learn more about how per-child pricing works, take a look at this article.

After you finish entering all the info for your age groups, you’ll see a preview of your pricing set-up at the bottom of the page. 

Note: The pricing shown here will not be exact since it doesn’t cover taxes, fees, promotions, or any other additional charges. It’s just an example so you can better understand how the flexible children rates have been set up. 

If you’re happy with how everything looks, click Save changes.

Checking if your flexible children rates are active


Checking if your flexible children rates are active

Once your changes are saved, you’ll see a new block titled Children rate set-up, which shows an overview of the settings per age band. In the top-right corner you’ll also see an Active badge, which indicates that these children rates are now available for guests to book.

In the room rate panel on the left side of the page, you’ll also now see a Set-up active badge under the rate plan you’ve set up. You can also see which rate plans do not yet have a children rate set up.

Note: There will be a delay of up to two hours between setting plans here and seeing them reflected on your property page.

If you need to make changes to these rates in the future, you can do so on the flexible children rates page. You can access this page from the Child policies and rates page or directly through this link: Flexible children rates page. Once you’re on the page, click Edit this set-up.

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