Selling meals as extras

Updated 2 months ago

If you let us know that you sell breakfast, lunch, or dinner at your property and you entered a price for any of these meals, guests staying at your property will be able to book them as extras. You can receive meal bookings anytime after a guest books their stay, up until their check-in date.

Our data shows that 61% of guests want to book breakfast before check-in, and that offering guests the chance to book meals before check-in can increase your food sales by an average of 43%. It’s also a great way to improve guest satisfaction and help raise your review score.

This feature is currently only available to properties located in Portugal or Greece that have meal prices configured.

In this article

How selling meals works

If you offer meals at your property, we’ll automatically show them to prospective guests at various points during and after the booking process, up until check-in. They’ll also see the option in post-booking emails and notifications.

We’ll send you a message if a guest books a meal with you on our platform, and charge our standard commission on any meals booked. You’ll be able to see any booked meals in the guest’s reservation details on the Extranet, the Pulse app, or your Connectivity provider.

Setting up meal prices

If you haven’t done so already, you can send us your meal prices by following these steps:

  1. Log in to the Extranet and click Property
  2. Select Facilities & Services
  3. Scroll down to Meals and click Yes
  4. Select which meals you offer and how much they cost
  5. Click Save


How will guests know I offer meals?

We’ll promote all available meals at your property to any guests who book a rate without a meal included. We’ll do this at different points of the booking process on our site—as well as after they make their booking—via email, WhatsApp, and notifications.

I run multiple properties. Does this apply to all my properties?

As long as you have a meal price configured for your properties, we’ll automatically offer them as extras. This applies to all properties in Portugal or Greece.

I already offer a rate that includes breakfast. Will this be affected?

If all your rates include meals, this change won’t affect you. However, if you decide to offer some of your rates without meals, we’ll promote your existing meals to guests after they book a stay with you up until their check-in date.

I only offer one or two meals a day. Will these be shown to guests?

Only meals you’ve set prices for will be shown to guests. To check which meals you offer and to update your prices, go to the Extranet’s Facilities & Services page.

I serve meals via a third party or nearby restaurant, so I can’t guarantee that guests will be served. What should I do?

Contact your account manager using the contact details in the Extranet inbox or contact your local support team.

I offer meals but I don’t want to pay commission on them. What can I do?

We understand paying commission can be challenging. However, selling meals can significantly increase your revenue and guest satisfaction. If you have further questions, contact your account manager using the contact details in the Extranet inbox or contact your local support team.

I work with a property management system or channel manager that doesn’t have the option of selling meals. What can I do if I want to sell meals?

If you set up meals in the Extranet, you’ll receive an email notifying you of the change, and you’ll also see the info in the notification box of the reservation details. However, you need to make sure the change is also reflected in your PMS/channel manager. Contact your provider to find out where you can see reservation modifications involving meals.

If you have any more questions, contact your account manager using the contact details in the Extranet inbox or contact your local support team.

How will I know when a guest books a meal?

We’ll send you an email as soon as a guest books a meal with you. You’ll also see the meal booking in the guest's reservation details on the Extranet. If you work with a Connectivity provider or property management system that supports meal bookings, you’ll receive a notification there too.

How do guests pay for their meals?

When a guest books a meal, the credit card they used to secure their reservation will be charged automatically. If you signed up to receive Payments by Booking, we’ll charge the guest and forward the payment to you.

Can I set prices for children's meals?

It’s currently not possible to set different prices for children, but we hope to launch this feature in the future.

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