The Traveller Review Awards 2023 are here.

It’s time to celebrate our winners! Use your property ID to find out if you won and download your award kit.

Learn more

Setting up a Non-Refundable Rate

Updated 1 year ago | 2.5 min read
Save

With a Non-Refundable Rate, guests pay the full price if they cancel, make changes, or no-show. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.


In this article


Setting up a Non-Refundable Rate

You need to set up a Non-Refundable cancellation policy before setting up your Non-Refundable Rate. To do so, follow these steps:

  1. Log in to the Extranet
  2. Click the Property tab, then Policies
  3. Under the Cancellation and prepayment policies section, click Create a new cancellation policy
  4. Select your cancellation preferences and specify your conditions, then click Save

You can then follow the steps in the next section to add your Non-Refundable Rate. The new rate will appear in your Calendar. If you use a Channel Manager, your provider may require you to take additional steps to map your new rate plan.


Setting up a Non-Refundable Rate for the first time

If you’ve never set up a Non-Refundable Rate for your property, make sure you set up a Non-Refundable cancellation policy first, then follow these steps to set up your Non-Refundable Rate:

  1. Log in to the Extranet
  2. Click the Rates & Availability tab, then Rate Plans
  3. Click Add a new rate plan
  4. Under Non-refundable click Add rate plan
  5. A short list of questions will appear to guide you through the set-up – select the answers that best match your property’s needs
  6. Click Review to check your answers, then click Activate rate plan to finalize the new Non-Refundable Rate
  7. Depending on how you answer the questions, you may see additional messages that will guide you through any extra steps

Is this article helpful?