Setting up a Non-Refundable Rate
With a Non-Refundable Rate, guests pay the full price if they cancel, make changes, or no-show. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.
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Setting up a Non-Refundable Rate
You need to set up a Non-Refundable cancellation policy before setting up your Non-Refundable Rate. To do so, follow these steps:
- Log in to the Extranet
- Click the Property tab, then Policies
- Under the Cancellation and prepayment policies section, click Create a new cancellation policy
- Select your cancellation preferences and specify your conditions, then click Save
You can then follow the steps in the next section to add your Non-Refundable Rate. The new rate will appear in your Calendar. If you use a Channel Manager, your provider may require you to take additional steps to map your new rate plan.
Setting up a Non-Refundable Rate for the first time
If you’ve never set up a Non-Refundable Rate for your property, make sure you set up a Non-Refundable cancellation policy first, then follow these steps to set up your Non-Refundable Rate:
- Log in to the Extranet
- Click the Rates & Availability tab, then Rate Plans
- Click Add a new rate plan
- Under Non-refundable click Add rate plan
- A short list of questions will appear to guide you through the set-up – select the answers that best match your property’s needs
- Click Review to check your answers, then click Activate rate plan to finalize the new Non-Refundable Rate
- Depending on how you answer the questions, you may see additional messages that will guide you through any extra steps
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