Setting up and updating pricing per guest

Attract different types of guests, such as solo travelers, couples, or groups, by setting up pricing per guest. This is a highly customizable pricing strategy that can be adapted to different types of occupancies.

In this article

How pricing per guest works

Pricing per guest allows you to tailor your room or unit rate based on the number of guests staying in it. It’s easy to set up and update directly on the Extranet. Follow these steps to enable it for your property:

1. Log in to the Extranet.
2. Click Rates & Availability, then select Pricing per guest
3. Fill in the relevant info and click Save changes

To start using pricing per guest, first you have to establish a base occupancy rate. Base occupancy is the default occupancy of a room or unit. It corresponds to a base price or rate and is the basis for calculating pricing for all other types of occupancies. Once you’ve done that, specify the rules you prefer to use to calculate pricing for each type of occupancy. The system then automatically adjusts the price of a room or unit based on these rules in your local currency.

You can set a fixed percentage or amount to add or subtract when the number of guests increases or decreases. This is shown in the example below:

Quadruple room with standard pricing

Price for one to four guests: $100

Quadruple room with pricing per guest

Price for four guests: $100 

Price for three guests: $90 (-10%)

Price for two guests: $85 (-15%)

Price for one guest: $70 (-30%)

The adjusted rate you offer guests is always up to you.

Pricing rules for all eligible* room or unit rates as well as the base occupancy, can be configured on the Extranet under Rates & Availability, then Pricing per guest.

Pricing per guest is also available for connectivity partners. Read about setting it up through your connectivity provider here.

* You can only set up pricing per guest for rooms or units that can accommodate more than one guest. The maximum number of guests can be configured on the Extranet by clicking Property, then Room Details.

Updating pricing per guest on the Extranet

Once you’ve decided on your preferred rates and rules for pricing per guest, edit and update them on the Extranet calendar. There are two ways to do this. Below, you’ll see both options – check which matches what you see on the Extranet, and follow the steps.

Note: You have to do these steps separately for each room or unit that you want to set pricing per guest for.

Option 1: List view calendar

If you’re using the list view calendar, follow these steps to change a room rate based on pricing per guest:

1. Log in to the Extranet and click Rates & Availability, then Calendar.
2. Choose a room or unit rate and click Edit under the room rate type – there may be an icon next to it.
3. A pop-up window will appear showing the pricing per guest set-up. Use the on or off toggle to activate or deactivate pricing per guest and to set a fixed percentage or a fixed amount to add or subtract when the occupancy increases or decreases.
4. Click Save to finalize.

Option 2: Monthly view calendar

You might see monthly or yearly calendar views, depending on your property type. For both, follow these steps to edit pricing per guest:

1. Log in to the Extranet and click Rates & Availability, then Calendar.
2. Under Open or close for bookings, click Set price by number of guests.
3. A pop-up window will appear showing the pricing per guest set-up. Use the on or off toggle to activate or deactivate pricing per guest and to set a fixed percentage or a fixed amount to add or subtract when the occupancy increases or decreases.
4. Click Save to finalize.

If you’re having trouble setting up pricing per guest, contact our Accommodation Services team at your local support center number.