Setting up Mobile Rates

Updated 1 month ago | 4 min read
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Increase bookings from mobile devices by up to 28% by offering special Mobile Rates. Mobile Rates also helps you target millennials, who are more likely to book from mobile devices.

Activate Mobile Rates now


In this article

Understanding Mobile Rates

Activating Mobile Rates

Editing or deactivating Mobile Rates


Understanding Mobile Rates

A Mobile Rate is a special discounted rate that’s only visible when someone uses our app or accesses our site from a mobile browser. You can use Mobile Rates to increase bookings from mobile devices by up to 28%.

The majority of reservations on our platform are made using mobile devices, so offering a Mobile Rate helps you tap into this large group of potential guests. Mobile Rates can also help you target millennials, who are more likely to book from mobile devices than other age groups. When you offer a Mobile Rate, a special badge appears next to your property in the search results, on your property page, and during the booking process. We’ve found that all of this helps improve conversion with mobile device users. You can offer any discount amount of at least 10%, but for the best results we recommend a 15% discount. We’ll only offer this discount in our app and on our site in mobile browsers. Mobile Rates are active throughout the year, but you can select up to 30 blackout dates when they don’t apply.

Mobile Rates apply to all of your rooms and Rate Plans. The Mobile Rate discount stacks on top of any Genius discounts and other promotions you’ve set up, except for Country Rates and Limited-time Deals.

To find out more about Mobile Rates, take a look at this Solutions page.


Activating Mobile Rates

If you don’t already have a Mobile Rate set up, you can quickly create one using our recommended settings in the Extranet’s Opportunity Center. Or you can follow these steps to set up a custom Mobile Rate using your own choice of settings:

  1. Log in to the Extranet.
  2. Click Rates & Availability, then Mobile Rates
  3. Click Add new mobile rate
  4. Choose where you want your Mobile Rate to appear by selecting either App and mobile web or App only
  5. Enter the discount percentage you want to offer
  6. Choose any check-in dates when you don’t want your Mobile Rate to apply
  7. Click Review, then Activate if everything looks right

Editing or deactivating Mobile Rates

You can always update your Mobile Rate settings or deactivate them so potential guests no longer see them. Here’s how to pause or edit your Mobile Rates:

  1. Log in to the Extranet.
  2. Click Rates & Availability, then Mobile Rates
  3. Click the name of the Mobile Rate you want to edit or deactivate to view its current settings
  4. Click Edit or Deactivate
  5. If you clicked Edit, update your choice of platform, percentage discount, and the dates when you don’t want your Mobile Rate to apply. Click Review, then Activate
  6. If you clicked Deactivate, click Deactivate again to confirm

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