If you have more than one guest confirmed for the same room for the same date, this is considered an overbooking. Although this situation isn’t ideal, we understand that mistakes can happen. The best—and easiest—way to resolve this is to try and accommodate the guest in another of your rooms, of a similar or better category. If this isn’t possible, we recommend you cover the cost of relocating the guest to nearby accommodations of a similar (or better) standard. If you need help with this, you can contact our Customer Service Team through your Extranet inbox 24 hours a day. After the guest has been relocated to the right accommodations, we’ll cancel the original booking.