We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.

 

There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.

 

Can I reject a reservation?

Updated 4 months ago

Reservations can’t be rejected and can only be changed by the property in some situations.

All bookings are confirmed immediately and have to be honored by the property.

In the case of a double-booking, or under unforeseen circumstances, the guest needs to be relocated.

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