How can I translate guest messages into my own language?

Updated 1 year ago
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Since Booking.com is a global platform, your native language may not always match that of your guests.

To facilitate and ease communication between partners and guests, a translation feature can be found on both the Extranet and Pulse app:

  1. Go to Messages on Pulse, or Guest messages under the Extranet’s Inbox tab.
  2. Click the ellipsis icon (...) next to the message you want to translate.
  3. Click the Show translation pop-up that appears.
  4. The message is translated into the preferred language you’ve chosen in your settings.

NOTE: This feature currently only functions one way, meaning your replies won’t be translated. We encourage you to respond in your guest's preferred language to offer the best possible experience.

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