Messaging privacy on Booking.com

Updated 2 weeks ago | 2.5 min read
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Partners and travelers use our platform every day to stay in contact with each other. Private messaging is a vital part of our service, making sure guests get the best experience and our accommodation partners stay up to date. 

The privacy measures on our platform are designed to keep you and your guests’ info safe and prevent fraud. 


In this article


How we manage communication between you and your guests

Any use of our communication features on our platform will be securely stored and may be accessed by us. We aren't responsible for any communications between you and your guests, but we may occasionally need to access messages:

  • For security and legal reasons, such as fraud detection and prevention
  • If a guest or partner requests it
  • To analyze messages to improve our service
  • If our automated spam prevention system detects any malicious content

If you feel any communication is inappropriate or suspicious, you can report it yourself by clicking the link at the end of the message. Note: Our automated system limits the sending of certain file types, such as .zip, .rar, and .exe.


What are alias email addresses?

To protect both you and your guests’ privacy, we don’t share private email addresses. This helps us prevent spam, viruses, and third-party misconduct.

For each reservation, we provide both you and your guest with anonymous alias email addresses. For guests, these end “@guest.booking.com.” All messages will be forwarded, including links, images, and attachments of up to 15 MB.


Can I contact guests if I don’t want to use messages?

If you don't want us to store or potentially monitor your messages, you can opt out of using our communication features. Keep in mind that you won’t be able to contact guests via our platform – including alias email addresses.

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