How do I set up message templates to save time communicating with guests?

Updated 10 months ago

With message templates, you can save time by sending custom replies to your guests – without typing the same thing over and over again. As soon as you set up your templates, all you need to do is select the one you want and press send.

You can send your custom templates using both the Extranet and the Pulse app.

To make things even easier, you can also personalize your templates on the Extranet by adding placeholders for your guest’s name, check-in time, property name, and more. Just add the placeholder to the message and it will automatically update for each reservation. The Message Preview function on the Create New Template page will help you visualize what the final message will look like.

To create new templates or update existing ones:

  1. Log on to the Extranet and click the Property tab.
  2. Click Messaging Preferences, then scroll down until you find a section called Your Templates.

Tip: Instead of manually sending templates to guests in real time, you can schedule templates to be sent to guests automatically and share important info whenever you want.

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