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Translating guest messages

Updated 1 month ago | 1 min read
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To help you communicate with guests who speak another language, we’ve integrated Google Translate into the Extranet and Pulse app. Here’s how to use this feature:

  1. Log in to the Extranet and click Inbox, then Reservation messages, or open the Pulse app and click Messages
  2. Next to the message you want to translate, click the three dots
  3. In the pop-up that appears, click Show translation
  4. The message will be translated into your preferred language selected in your settings

This feature works for guests’ messages to you. Translations are available for guests, but only in German, French, Spanish, Dutch, Polish, Russian, Arabic, and Portuguese. Guests using Booking.com in any other language will receive your messages in the language you write them in.

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