How can I avoid overbookings?
Updated 4 months ago
The best way to avoid having a room booked by more than one guest for the same date is to keep an eye on your rates and availability.
You can check all your room rates—as well open, closed and sold-out dates—by opening the Rates & Availability tab on the Extranet.
If you receive a booking from another website or OTA, make sure you close or adjust your availability on Booking.com. If you work with many other platforms and OTAs, a channel manager can offer an effective way of managing your rates.
For more information about working with channel managers, read this article.

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Whether you are a single apartment or a hotel with hundreds of rooms, managing your availability across multiple channels can be a challenging task. So, how can you approach this and avoid overbookings?
If you have more than one guest confirmed for the same room for the same date, this is considered an overbooking. Although this situation isn’t ideal, we understand that mistakes...
If you have more than one guest confirmed for the same room for the same date, this is considered an overbooking. Although this situation isn’t ideal, we understand mistakes happen...