Note: We’ll be performing scheduled maintenance on September 22, 2020 from 6:00 AM СEST until 8:00 AM СEST. Sorry for the inconvenience.

How can I get in touch with a guest through the Extranet?

Updated 2 months ago

If you need to get in touch with a guest, it's easy using the Extranet.

  1. Go to the Reservations tab.
  2. Select date filters to help you find the booking.*
  3. Click the name or reservation number, then write your message under Conversation with guest.
  4. Click Send when you’re done. will forward your message to the guest and retain a copy.

*Alternatively, under your Inbox tab, select Guest messages and write the guest name or booking number in the search box. Then send or reply to a message. You can also attach and send images with your message.

Want to save yourself time and learn how to set up message templates?

What do you think of this page?

Work-Friendly Program

Add more work-friendly facilities to increase your visibility at no extra cost.

Learn more