How to close days in your calendar when you can't check guests out

Updated 1 year ago
Save article

Note: Depending on your property type, this feature might not be available yet. We’re working on making it available to all properties soon.

Sometimes you might not be able to check your guests out in person. If you want to close your property/rooms on days you’re unable to check guests out, you can set up a “No departures” restriction. Once this restriction is set, your property will only appear in search results when the guests’ search dates match your conditions.

If you’ve set up a “No departures” restriction, guests can’t book a stay that ends on the dates you’ve selected. But they can still book if those days fall within a wider date range.

For example, if you set a “No departures” restriction for a room/property on November 24:

  • Guests can’t book that room/property for November 21–24 since they can’t check out on November 24.
  • Guests can book that room/property for November 21–26 because they’re checking out on a day that doesn’t have a “No departures” restriction.

How you set up a “No departures” restriction depends on which calendar view you use. Check the screenshots below to see which one matches the calendar on the Extranet, then follow the corresponding steps.


Option 1: List view calendar

If you’re using the List view calendar, follow these steps to set up a “No departures” restriction:

  1. Log in to the Extranet and click Calendar under the Rates & Availability or Calendar & Pricing tab.
  2.  Make sure you’re using the “List view” option, not “Monthly view” or “Yearly view.” You can check which version you’re using on the right-hand side of the page.
  3. Next to the date picker, you’ll see a small square with Restrictions next to it – this square is a filter. Click it to display all your restrictions for your rooms.

  4. In the menu, look for No departures. Then click the box next to the restriction you’d like to select.

  5. In the pop-up that appears, select Activate and then click Save to activate your restriction for that date. 

  6. To make changes for multiple days at once, click a cell and drag the blue circles in the corner of the cell to the left or right to cover the days you’d like to apply the restriction to. In the pop-up that appears select Activate and then click Save.

  7. To set these restrictions for more than a month in advance: click the Bulk edit button. A panel will appear on the right-hand side of your screen. Select the dates you want to change your restrictions for, then click the Restrictions box. Choose a rate and restriction and select Activate. Click Save changes when you’re done.

Option 2: Monthly view calendar

If you’re using the monthly calendar and you want to set up a “No departure” restriction for a specific date, follow these steps:

  1. Log in to the Extranet and click Calendar under the Calendar & Pricing tab.
  2. Select the date(s) for the “No departure” restriction, either by clicking and dragging to the right in the calendar itself, or by selecting the dates on the top-right corner (next to the calendar).

  3. Then, make sure the date(s) you selected are open for bookings by clicking Open on the right-hand side of the calendar.

  4. To select the “No departure” restriction, click Advance restrictions under Minimum advance reservation

  5. Tick the box saying No Departures and make sure to click the blue Save button to confirm your changes.

What do you think of this page?

Traveller Review Awards

Find out if you’re a winner this year and get your new all-digital Award kit.

Download now