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How to request a date modification for any reservation

Updated 3 months ago
Are you a guest? If so, please visit the customer support website.

Key takeaway: Depending on the reservation, you now have the option to either change reservation dates or request reservation date changes.


If you discuss a date change with the guest and want to initiate a date modification request, you can do so for all reservations on the Extranet and Pulse app.

To initiate a date modification, log in to the Extranet or Pulse, navigate to the reservation details page of the reservation you want to modify, and click “Change reservation dates.”

Depending on the reservation, you’ll be presented with one of the two available options:

To find out how to process each type of reservation date change, check the corresponding sections below.

Change reservation dates

How it works:

  1. Click “Change dates,” follow the instructions, and confirm your changes. Note: If you don’t have availability set in your calendar for future dates, we’ll automatically open availability to handle the date change. 
  2. The guest will receive a confirmation email detailing the changes. 

Can I change the price for the new reservation dates?

Unlike date modifications that you make in-stay, you won’t be able to change the price or length of stay for pre-stay modifications. If you need to make changes to the price or length of stay for non-refundable reservations, contact customer service. 

Will the guest policy remain the same once I change dates?

Yes, if you initiate a date change on a non-refundable booking, the policy will remain the same – non-refundable. The decision to make any date changes to the reservation in the future will be up to you.

Can a guest issue a date change request?

Guests with a free cancellation booking are able to change reservation dates themselves from their Booking.com profile. In some instances, guests with a non-refundable reservation may also request a date change. If a guest sends a request, you’ll receive an email asking you to accept or reject the changes. You'll also see “Pending request” on the reservation details page.

Request date change

How it works: 

  1. Click “Request date change,” follow the instructions, and send your request to the guest.
  2. To finalize the changes, the guest must approve your request within 24 hours. In the meantime, your availability will be blocked for the new dates, pending either approval, rejection, or request expiration.
  3. If the guest approves the changes, you’ll receive a confirmation notification and email. If they don't approve or the request expires, the reservation will remain unchanged. You can send another request later if you want.

Can I change the price for the new reservation dates?

The price for the new dates will reflect the rates you have set up in your calendar. You can’t change the prices manually. 

What if the price of the new reservation dates is higher or lower than the original price?

  1. If you process payments: If the new price is different from the original price and you’ve already taken payment, you’ll need to refund or charge the guest for the price difference accordingly. 
  2. If Booking.com processes payments on your behalf: Booking.com will handle the new transaction. Depending on the price difference, the guest will either be refunded the price difference or requested to pay the additional amount. In the latter case, if the guest doesn't make the payment within 24 hours, the date change won't be confirmed and the reservation will remain unchanged.

Can I send a date change request while another one for the same reservation is still pending a response?

No. Whether the pending request was initiated by you or the guest, it needs to be rejected or approved before another request is issued. You can also wait 24 hours until existing requests expire.

Will the guest policy remain the same?

Yes, if you initiate a date change on a non-refundable reservation, the policy will stay the same (i.e. non-refundable). The decision to make any date changes to the reservation in the future will be up to you.

Can a guest issue a date change request?

As is the case for changing reservation dates, guests with a free cancellation booking are able to change reservation dates themselves from their Booking.com profile. In some instances, guests with a non-refundable reservation may also request a date change. If a guest sends a request, you’ll receive an email asking you to accept or reject the changes. You'll also see “Pending request” on the reservation details page.

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