If a guest asks me to cancel a reservation, what action can I take using Pulse?
Updated 6 months ago
It’s important to let us know about any cancellation requests you get from guests. That way you won't get charged commission for these bookings.
If a guest wants to cancel a reservation, it’s easy to for you to request this on the Extranet. Just follow these steps:
- Go to the Bookings tab.
- Tap the relevant guest name or reservation number.
- Select Request to cancel a reservation on the right-hand side of the page.
- Both you and the guest will receive an email confirming the reservation's cancellation.
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