Can I reject a reservation?
Reservations can’t be rejected and can only be changed by the property in some situations.
All bookings are confirmed immediately and have to be honored by the property.
In the case of a double-booking, or under unforeseen circumstances, the guest needs to be relocated.
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Your Reservations
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- All you need to know about double-bookings
- What info about reservations can I see on the Extranet?
- What information about reservations can I see on the Pulse app?
- Where can I print a reservation?
- Can I make changes to a reservation?
- Can I reject a reservation?
- Free taxi promotion provided by Booking.com
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- Setting up minimum length of stay and minimum advance reservation restrictions using Pulse
- How can I set up a "minimum advance reservation" and "maximum advance reservation"?
- How can I stop guests from booking and arriving on the same day?
- How do I set a minimum or maximum length of stay restriction?
- What kind of reservation restrictions can I set up?
- How do I set up minimum and maximum advance reservations?
- How do I stop guests from booking reservations and arriving on the same day?
- How do I set up a minimum or maximum length of stay restrictions?
- What kind of reservation restrictions can I set up?
- How do I set up a minimum or maximum length of stay from arrival?
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- Can I cancel reservations using Pulse?
- If a guest asks me to cancel a reservation, what action can I take using Pulse?
- If a guest asks me to cancel a reservation, what action should I take on the Extranet?
- Can I cancel a reservation?
- If I want to waive cancellation fees, how can I do it?
- How can I immediately re-open rooms to resell them after certain cancellations?
- How do I set up and work with cancellation policies?
- Temporary changes to help you manage Date Modifications
- Feature that allows guests to change dates during Force Majeure
- How can I request a date modification for any reservation?
- Guest incentives to rebook the same property after COVID-19 cancellations
- What’s the “Right of Regret” in Brazil?
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- What is the Reply Score?
- Does Booking.com have access to the messages I send to guests?
- Why does the guest's email address end with "@guest.booking.com?"
- Can I ask the guest for their arrival time?
- 4 tips for seamless pre-stay communication
- I can’t get in touch with the guest. What should I do?
- How can I translate guest messages into my own language?
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- How can I send message templates automatically to share important info with guests?
- How do I set up message templates to save time communicating with guests?
- What are automatic replies and how do I add message templates to them?
- Where can I see messages between sent between me and a guest?
- How can I get in touch with a guest through the Extranet?
- How can I use Google Translate to improve communication with guests?