Can I cancel reservations using Pulse?

Updated 9 months ago

When a guest makes a booking, their reservation is confirmed immediately – it's impossible to reject a reservation.

Depending on your policies, a guest might be able to cancel their reservation using a link in their confirmation email or through their Booking account. In some cases, you’re able to initiate a cancellation request if a guest asks, or if there are issues with guest payments. See below for more info.

If you need to cancel a reservation, you can start the process on our Pulse app.

Request by guest:

If a guest contacts you to request a cancellation, notify us on Pulse by following these steps:

  1. Tap the reservation you want to start the cancellation process for.

  2. Under Details, scroll down and tap Request to cancel reservation.

  3. Select a reason to request the cancellation.

  4. Tap Send request.

Note: Reservations remain valid until you get a notification saying the guest has agreed.

Go to Pulse

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