Canceling a reservation for your guest

If a guest requests a reservation cancellation, inform us via the Extranet or the Pulse app. By doing so, you avoid paying commission for the canceled booking.

In this article:

Canceling a reservation via the Extranet

Follow these steps to inform us of a cancellation via the Extranet:

1. Log in to the Extranet
2. Click Reservations
3. Select the reservation you want to cancel 
4. Click Request to cancel reservation
5. Select a reason for the cancellation
6. Click Send

Your guest will receive an email with the cancellation request. The reservation will stay active until they accept the request. Once your guest accepts the request, you and the guest will receive a cancellation email. 

Canceling a reservation using the Pulse app

Follow these steps to inform us of a cancellation using Pulse:

1. Log in to the Pulse app on your phone
2. Tap Bookings
3. Select the canceled reservation
4. Tap Request to cancel reservation
5. Select a reason for the cancellation
6. Tap Send request

You and your guest will receive an email informing you that the reservation will be canceled. The reservation stays valid until the guest confirms the cancellation.

You can also suggest a date modification to your guests so they can keep their booking and you can keep your reservation. For more info on this feature, follow this link.