If a guest asks me to cancel a reservation, what action can I take using Pulse?

Updated 10 months ago

It’s important to let us know about any cancellation requests you get from guests. That way you won't get charged commission for these bookings.

If a guest wants to cancel a reservation, it’s easy to for you to request this on the Extranet. Just follow these steps:

  1. Go to the Bookings tab.
  2. Tap the relevant guest name or reservation number.
  3. Select Request to cancel a reservation on the right-hand side of the page.
  4. Both you and the guest will receive an email confirming the reservation's cancellation.

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