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Modifying reservations before check-in

Updated 1 month ago | 5 min read
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Bookings made by guests on our platform are automatically confirmed. Depending on the reservation type, you have the option of either changing reservation dates or sending your guests a request to change their reservation date via the Extranet or Pulse app. Changing reservations yourself or requesting a date change are possible under the conditions explained in this article. In all other cases, you'll need to request a date change from us.

Keep in mind that you can't change the dates of Risk-Free Reservations. To see which of your bookings are Risk-Free Reservations, visit the Extranet’s Reservations page and use the Risk-Free Reservations filter to see their Reservation Status.


In this article:


Changing reservation dates before check-in

You can make changes to a reservation date until a guest checks in, for all types of reservations except for canceled or risk-free reservations. Changing reservation dates yourself is possible under these conditions:

  • Payment was managed by Payments by Booking.com or the property has at least one rate level inventory item
  • The reservation isn’t marked as a double-booking
  • The new check-in date isn’t in the past, unless payment was managed outside of Payments by Booking.com
  • The length of stay and price remain the same

Follow these steps to change a reservation date:

  1. Log in to the Extranet or Pulse app
  2. Click Reservations and select the reservation you want to change the dates of
  3. Click Change reservation dates and add the new check-in and check-out dates under Select new dates
  4. Click Change dates to finalize

Your guest will receive an email with the details of the date-change request after you complete the steps above. Keep in mind, we don’t check your calendar for availability. Instead, we'll automatically open availability to enable the date change.


Requesting a date change

You can also send guests a request to change reservation dates until a guest checks in, for all types of reservations except for risk-free. This is possible under the following conditions:

  • Payment wasn’t managed by Payments by Booking.com
  • The reservation isn’t marked as a double-booking
  • The property has no rate level inventory item
  • In the case of multi-room reservations, the whole reservation is modified
  • The new check-in date isn’t in the past

Follow these steps to change a reservation date:

  1. Log in to the Extranet or Pulse app
  2. Click Reservations and select the reservation you want to change the dates of
  3. Click Request date change, then add the new check-in and check-out dates under Select new dates
  4. Click Check availability and price to see an overview of the proposed reservation
  5. Click Send to guest to finalize

Your guest has to approve your request within 24 hours to finalize the date change. During this time, your availability will be blocked for the new dates, pending either approval, rejection, or the expiration of the request. If the guest approves the changes, you’ll receive a confirmation notification and email. If the request is rejected or expires, the reservation will stay the same.


Pricing for date-change requests

When requesting a date change, you can manually adjust the length of stay before a guest checks in. The price for the new dates will reflect the rates you’ve set up in your calendar.

We'll check your calendar for availability. If you have enough inventory and the new reservation meets all policies and conditions of the original reservation, you can send guests the request. You can also choose to retain the price of the original dates if the reservation doesn't include a meal plan and the length of stay is the same.

 If you don't meet these conditions or don't have availability, we'll still let you proceed with the request. In this case, the price of the reservation will remain the same as long as the length of stay doesn't change. If the length of stay differs, we'll calculate the new price based on the average daily rate of the old reservation dates.

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