Setting up “No arrivals” and “No departures” restrictions

Updated 1 month ago
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Restrictions offer a way to apply special conditions to the reservations you receive. If you aren’t able to check guests in or out on specific days, you can set up No arrivals or No departures restrictions to prevent guests from arriving or departing on those dates. 

If you have multiple rate plans and only want to receive reservations that match your set, No arrivals or No departures restrictions make sure you set up the same restrictions for all open rate plans and rooms or units to prevent bookings you can’t fulfill. 


In this article


What are “No arrivals” restrictions?

A No arrivals restriction prevents guests from booking a stay that starts on dates you select. Guests can still book a stay with this restriction in place if their check-in date isn’t one of the restricted dates.

For example, if you set a No arrivals restriction for a room/property on November 24:

  • Guests can’t book that room/property for November 24–26 because they can’t check in on November 24
  • Guests can book that room/property for November 21–26 because they arrive on a day that doesn’t have a No arrivals restriction

Setting up “No arrivals” restrictions using a list calendar view

If you’re viewing your calendar in List view, follow these steps to set up a No arrivals restriction:

  1. Log in to the Extranet 
  2. Click Rates and Availability or Calendar and Pricing, then Calendar.
  3. Click the Restrictions checkbox next to the date selector at the top of your Calendar page, or find the room you’d like to set up the restriction for, then click the drop-down arrow next to the room rate to see all your restrictions. 
  4. In the No arrivals row, select the date that you’d like to make unavailable for check-in. 
  5. To make changes for multiple days at once, click a cell and drag the blue slider across all the dates you want to apply the change to.
  6. Click Activate, then Save.
  7. If you’d like to set this restriction for more than a month ahead, click Bulk edit and select the dates you want to apply it to. Then click the Restrictions box, select the rate, and No arrivals restriction. Last, click Activate, then Save changes.

Setting up “No arrivals” restrictions using a monthly calendar view

To set up a No arrivals restriction with your calendar in Monthly view, follow these steps:

  1. Log in to the Extranet.
  2. Click Rates and Availability or Calendar and Pricing , then Calendar.
  3. In the drop-down menu, select the room or unit you’d like to update.
  4. Select the date that you’d like to make unavailable for check-in. To select multiple dates, drag the slider over all the dates you want to restrict.
  5. In the panel on the right side of the page, find the applicable rate plan and click Restrictions. 
  6. Check the No arrivals box, then click Save.

Monthly view calendar is only available to partners who do not work with a connectivity provider. Those who do can still manage rates and availability—including restrictions—via their provider’s interface. Learn more about connectivity providers in this article.


What are “No departures” restrictions?

A No departures restriction prevents guests from booking a stay that ends on dates you select. Guests can still book a stay with this restriction in place, as long as their check-out date is not on one of the restricted dates.

For example, if you set a No departures restriction for a room/property on November 24:

  • Guests won’t be able to book that room/property for November 21–24 because they can’t check out on November 24
  • Guests will be able to book that room/property for November 21–26 because they check out on a day that doesn’t have a No departures restriction

Setting up “No departures” restrictions using a list calendar view

If you’re viewing the calendar in List view, you can set up a “No departures” restriction by following these steps:

  1. Log in to the Extranet 
  2. Click Rates and Availability or Calendar and Pricing, then Calendar.
  3. Click the Restrictions checkbox next to the date selector at the top of your Calendar page, or find the room you’d like to set up the restriction for, then click the drop-down arrow next to the room rate to see all your restrictions.
  4. In the No departures row, select the date you’d like to make unavailable for check-out. 
  5. To make changes for multiple days at once, click a cell and drag the blue slider across all the dates you want to apply the change to.
  6. Click Activate, then Save.
  7. If you’d like to set this restriction for more than a month ahead, click Bulk edit and select the dates you want to apply it to. Then click the Restrictions box and select the rate and No departures restriction. Last, click Activate, then Save changes.

Setting up “No departures” restrictions using a monthly calendar view

If you’re viewing the calendar in Monthly view and want to set up a “No departure” restriction for a specific date, follow these steps:

  1. Log in to the Extranet.
  2. Click Rates and Availability or Calendar and Pricing , then Calendar.
  3. In the drop-down menu, select the room or unit you’d like to update.
  4. Select the date that you’d like to make unavailable for check-in. To select multiple dates, drag the slider over all the dates you want to restrict.
  5. In the panel on the right side of the page, find the applicable rate and click Restrictions. 
  6. Check the No departures box, then click Save.
Having issues setting up restrictions? 

If you can’t see the described options in your Calendar, contact our customer service team to help enable these restrictions. 

Get in touch 

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