We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.

 

There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.

 

What info about reservations can I see on the Extranet?

Updated 4 months ago

If you’re using the Extranet and need more info on a particular reservation, follow these steps:

  1. Click on the Reservations tab.
  2. You can filter your bookings based on the date of arrival, departure or reservation. Just enter a date range in the From/Until fields and click on Show. You can refine searches even more by checking options under Filters and clicking on Show again.
  3. You can view the following info for each booking:
  • guest name(s) and/or booker’s name
  • arrival and departure dates
  • reservation reference number
  • reservation status
  • date the reservation was made
  • total reservation price the guest pays
  • total commission you pay Booking.com
  • If you click on the Reference Number or Guest Name, you can also check any guest requests or messages, as well as their contact details and credit card info.

Note: You'll be asked to enter your property ID and password in order to view a guest’s credit card. These details can be accessed a maximum of 3 times within 10 days of the reservation being made.

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